Planning & Support - Team Manager

Benefits

Additional Information

Planning & Support - Team Manager Field Motor Engineering | Davies | Hybrid Role Lead. Influence. Drive Performance. At Davies, we're looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team . This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes. In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards-while fostering a positive, collaborative culture. What will your day look like: What You'll Be Doing As Team Manager, you'll sit at the heart of performance, planning, and people leadership: Leadership & Team Development Lead, coach, and motivate a high-performing team Conduct regular 1:1s, reviews, and development planning Create a positive, supportive, and engaging team culture Act as a role model-bringing energy, accountability, and enthusiasm Ensure appropriate team resourcing and holiday coordination Operational Excellence Deliver and maintain KPI and SLA performance targets Oversee route planning and inspection scheduling Ensure all activity aligns with client requirements and service standards Handle complex claims and high-level escalations effectively Drive consistency, quality, and accuracy across all outputs Stakeholder & Client Management Manage escalations from customers, insurers, and repairers Build and maintain strong client relationships Collaborate closely with account management teams Communicate confidently across phone and email channels Performance, Reporting & Improvement Produce and analyse Management Information (MI) and reports Identify trends, risks, and opportunities for improvement Drive process optimisation within a structured, process-led environment Ensure alignment between operational delivery and wider business strategy Change & Governance Support and lead business change initiatives Clearly communicate change, ensuring team understanding and engagement Maintain compliance with Health & Safety and company policies Participate in Business Continuity Planning #INDUKI Knowledge and Abilities: What We're Looking For Experience & Knowledge Proven experience in a Team Manager / leadership role Background in motor engineering, claims, or insurance operations Strong understanding of Audatex or similar estimating systems Experience working in a commercial, KPI-driven environment Knowledge of process-driven operations and optimisation Skills & Attributes Exceptional leadership and people management skills Strong organisational and planning capability Confident communicator with excellent interpersonal skills Commercial awareness with strong numerical ability Skilled negotiator with sound decision-making ability Resilient, adaptable, and solutions-focused Ability to manage competing priorities in a fast-paced environment

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Davies Group? Share your experience