Incident Engineer
External
Betsson · MaltaPrepare for this interview
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Benefits
Additional Information
Our LiveOps (NOC) Team at Betsson Group is one of a kind! Touching on the latest technologies while keeping our brands live and running, our LiveOps (NOC) Team ensure we deliver the best in service, supporting the Group and most importantly our customers! The Wow You will be acting as a first point of contact for all production incidents and running the incident management. The main function is to ensure maximum possible service availability and performance for our customers, by monitoring our systems and coordinate the handling and resolution of any events or incidents which occur within the infrastructure and providers. With so many brands in the Group, the Incidents Team plays a vital role to ensure incidents are near to non-existent! What's in it for you? Not only will you be exposed and allowed to explore different tech stacks but to top it all off you have the best leaders guiding you, supporting you and continuously training you! Let the role of Incident Engineer be your stepping stone on a career path into development, infrastructure engineering or DevOps teams within our organization. You're good at Detection, correlation and analysis of events in the technical environment. Executing mitigation steps when possible Attention to detail with good analytical thinking Managing Betsson Group's ticket system for incidents, events and maintenance Dispatch and escalate tickets to the correct support group Maintaining frequent notification and ticket updates across multiple channels in English (both written and verbal) Direct contact with our 3rd party providers Well rounded general IT knowledge in Windows/Linux/SQL/Cloud computing and Virtual environments Being the single point of contact for all communication in relation to production issues Ability to work well under pressure. You will be working on 24/7 shift basis with opportunity for remote working on limited basis.
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