B2B, Account Manager

About the role

ROLE: ACCOUNT MANAGER TEAM: ACCOUNTS LOCATION: TORONTO (HYBRID) COMPANY OVERVIEW: Salt XC is an agency driven by the philosophy of Experiential Commerce™, our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects a brand's consumer's online and offline experiences through data, media and the memorable moments that drive brand transactions. ROLE OVERVIEW: Account Managers are responsible for overseeing small to large size programs, and the cross-functional teams that contribute to program development & execution. The Account Manager acts as a client advocate and works with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience. To succeed in this position, you should have exceptional communication and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients. This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office. CORE RESPONSIBILITIES B2B & Technical Event Leadership Lead B2B programs, corporate events, and large-scale experiential initiatives, confidently navigating high-stakes, business-focused production environment's Oversee technical production workflows including show flow, run of show, rehearsals, load-in/load-out, and on-site execution to ensure seamless delivery Manage union venue environments with an understanding of labor regulations, scheduling requirements, staffing structures, and cost implications. Partner with technical directors, AV teams, venues, and fabricators to coordinate scenic builds, staging, and custom installations from concept through execution. Negotiate and manage production vendors and venue contracts, including insurance and corporate compliance requirements, ensuring financial accuracy and risk mitigation. Anticipate and proactively resolve operational and production challenges while maintaining client confidence and aligning execution to business objectives and KPIs. Client Relations Building relationships with clients based on trust and respect Producing and executing on behalf of clients with excellence Production & execution may require work to be performed in-field, or in the office, and will vary on a program-by-program basis Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team Maintaining updated knowledge of client products and services Identifying and informing on industry trends Collecting and analyzing data to learn more about consumer behavior, before the program and afterward Acting as an extension of your client throughout the planning, execution, and wrap-up phases - always keeping your client top of mind. Team Collaborate with internal Salt departments to facilitate client need fulfillment Work with your manager to develop a team of executors to support you where/when required Training, leading and managing Brand Ambassadors, Coordinators and/or Account Executives (program & team dependant) Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required Financial Understanding agency pricing model Building small, medium & large sized program budgets Reconciling all sizes of program budgets; staying in close contact with the finance team as required Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale Supporting with driving business growth in an effort to reach objectives Business Operations Overcoming challenges and making suggestions to improve processes Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures Supporting your team with ancillary projects that support either the client or Salt on a daily basis EXPERIENCE & SKILLS 4 - 5 years' experience in the marketing industry, with experience executing programs on behalf of a client Exceptional verbal and written communication skills Adaptability and strong problem-solving skills Experience managing program budgets Excellent active listening skills Experience presenting in front of internal and external teams Ability to build rapport and collaborate with others both internally and externally Proven organizational skills Understanding. Of consumer behaviours and industry trends Strong foundational technology skills - familiarity with O365, social. & digital media Passion for marketing and partnerships SALT'S VALUE Salt of the

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