Operations Manager - Medical Groups
External
Akidolabs · CAPrepare for this interview
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About the role
The Operations Manager is a high-impact individual contributor responsible for owning and driving execution of clinical, operational, and quality-related initiatives across all Pomona Valley medical group clinics. Reporting to the Regional Director of Operations, this role serves as the central coordinator and accountability owner for ensuring key priorities-quality improvement, risk adjustment, operational workflows, and growth efforts-are effectively implemented across sites. While the position does not include direct supervisory responsibilities, it requires strong cross-functional leadership, organization, and the ability to influence teams to deliver consistent, timely execution. It's an exciting opportunity for an execution-minded operator to make a measurable impact on quality and performance across a multi-site clinic network.
Responsibilities
- Own, track, and manage completion of clinical and operational tasks across all Pomona Valley clinics.
- Establish timelines, accountability structures, and follow-up processes, and maintain tracking systems and reporting for task completion.
- Coordinate with site leadership to ensure execution of priorities, and identify and close execution gaps.
- Support development and implementation of standardized clinical workflows and process improvements.
- Support HEDIS, STAR, and quality performance initiatives.
- Assist with risk adjustment, documentation accuracy, audits, chart reviews, and compliance workflows.
- Track performance trends and escalate issues to leadership.
- Assist initiatives to improve patient retention, access, growth, and continuity of care.
- Act as liaison between clinical teams and IT, supporting EMR and clinical system implementation, adoption, and troubleshooting.
- Partner cross-functionally with clinical, operations, quality, and IT teams to align clinic sites and implement regional priorities.
Requirements
- Active LVN license in California.
- 5+ years of clinical operations or ambulatory experience.
- Experience with quality programs such as HEDIS or risk adjustment.
- Strong organizational and execution skills.
- Proficiency with EMR systems and Microsoft Office.
- Experience in managed care, Medicare, or Medi-Cal environments (preferred).
- Experience supporting multi-site operations (preferred).
- Bilingual English/Spanish (preferred).
Benefits
Additional Information
Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B . More info at Akidolabs.com .
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