Director, Professional Services (Education)

About the role

We're looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you'll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You'll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.

Responsibilities

• Lead and grow a high performing team of implementation managers and consultants
• Own and manage the Professional Services P&L, including revenue, utilisation, and margins
• Deliver complex, enterprise-scale implementations on time and to a high standard
• Build strong relationships with senior customer stakeholders, acting as a trusted advisor
• Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
• Design and implement scalable onboarding methodologies and delivery frameworks
• Drive innovation through AI, automation, and digital-first delivery approaches
• Lead the global scaling of Professional Services, including operating models and tooling

Requirements

• 8+ years' experience in Professional Services, implementation, or consulting within SaaS or technology
• 3+ years' leadership experience managing teams in high-growth environments
• Proven experience owning or influencing a Professional Services P&L
• Strong track record delivering complex SaaS implementations
• Exceptional stakeholder management and executive presence
• Experience driving transformation, including automation or technology adoption
• Analytical mindset with a data-driven approach to performance and decision-making
• Experience in Education or EdTech
• Background in management consulting or enterprise software delivery
• Project management certifications (PMP, PRINCE2, or similar)
• Why Join Us?
• Opportunity to build and scale a global function from the ground up
• High growth environment with real impact and ownership
• Work at the forefront of AI driven transformation in Professional Services
• Collaborative, ambitious, and forward-thinking culture
• Please note:
• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

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