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Customer Service Representative (Medical Laboratory)

External
interpath logoInterpath · North Platte, NE
Full-timeOn-siteToday
ComplianceHIPAA
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Requirements

  • Previous phlebotomy experience is preferred.
  • Skills & Competencies:
  • Excellent communication skills; able to interact professionally with patients and team members.
  • Detail-oriented with a strong focus on accuracy.
  • Highly organized and capable of managing multiple responsibilities effectively.
  • Physical Requirements:
  • Laboratory setting with automated equipment emitting ambient sounds.
  • High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
  • Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
  • Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
  • Frequent bending, extended standing, and lifting up to 30 pounds.
  • Flexibility to work extended hours or overtime as needed.
  • OSHA Category: This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.
  • We are excited to share with you a short video that shows why the Interpath family is so special. Please click here: https://youtu.be/iMaXUt6s9rg

Benefits

Medical, Dental, Vision with In-Network & Custom Network discounts401(K) with discretionary employer matchPaid Time OffFree clinical diagnostic laboratory testing performed in houseIn this role, you will be responsible for:Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information.Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.Flexibility: Covering work shifts at different sites as needed to ensure smooth operations.Reliability: Maintaining consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients.Education & Certification:High school diploma or equivalent required.Dental insuranceVision insurance401(k)

Additional Information

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team's goals. Pay: Starts at $16 per hour, with rate negotiable based on experience Schedule : 4- Day Work Week ( Rotating Schedule, 9- Hour Shifts)

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Customer Service Representative (Medical Laboratory) at Interpath