Technical Product Manager

About the role

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Responsibilities

• Meeting Facilitation & Documentation
• Attend all lead and cross-functional meetings as the designated note-taker and facilitator. Capture accurate minutes of meetings (MoMs) including decisions made, action items, owners, and deadlines.
• Distribute meeting summaries to relevant stakeholders within 24 hours.
• Maintain a structured archive of all meeting notes for reference and audit trails.
• Prepare meeting agendas in advance in collaboration with meeting owners.
• Presentations & Knowledge Base
• Create clear, well-structured presentations for leadership reviews, sprint demos, and program updates.
• Author and maintain documentation in the team knowledge base (Confluence, Notion, or equivalent).
• Translate complex technical concepts into accessible documentation for non-technical audiences.
• Develop and update runbooks, process guides, onboarding docs, and project wikis.
• Ensure knowledge base articles are accurate, up-to-date, and properly tagged for discoverability.
• Stakeholder Communication
• Draft and send professional stakeholder emails communicating testing completion, milestone achievements, and status updates.
• Coordinate with QA, engineering, and product teams to gather accurate status before communicating externally.
• Manage communication cadence to keep stakeholders informed without overwhelming them.
• Follow up on open action items and escalate blockers to program leads as needed.
• Maintain stakeholder distribution lists and ensure the right people receive the right communications.
• Program Coordination
• Track program milestones, timelines, and dependencies across multiple workstreams.
• Identify risks and surface them proactively to leadership.
• Support sprint planning, retrospectives, and quarterly planning cycles.
• Assist in managing project tracking tools (Jira, Asana, Linear, or equivalent).
• Required Qualifications
• 2-5 years of experience in program management, technical coordination, or a similar role. Exceptional written and verbal communication skills.
• Strong ability to synthesize complex discussions into clear, actionable summaries. Proficiency with documentation tools (Confluence, Notion, Google Docs).
• Experience with presentation tools (PowerPoint, Google Slides, Keynote).
• Highly organized with strong attention to detail and follow-through.
• Comfortable working in a fast-paced technical environment.

Requirements

• Familiarity with software development lifecycle (SDLC) and agile methodologies.
• Experience with project tracking tools (Jira, Asana, Linear).
• Exposure to QA/testing processes and terminology.
• Background in a technical domain (engineering, product, or data).
• PMP, PMI-ACP, or CSM certification.

Benefits

Additional Information

Title :: Technical Program Manager Location :: Denver CO Mode :: Onsite Role Overview We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners - ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly.

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