Guest Service Agent

About the role

We are seeking a service-oriented professional to deliver exceptional, personalised experiences in our executive club lounge, Club Millésime. As our Guest Service Agent, you will: Create a warm and personalised experience that makes every guest feel genuinely welcomed Deliver prompt and professional service, anticipating guest needs and responding with confidence and care Manage guest check-ins and check-outs with accuracy and efficiency, ensuring a seamless arrival and departure experience in line with Sofitel standards Coordinate guest services to deliver a consistently high level of service throughout the day Accurately record and maintain guest information and preferences to support a personalised guest experience Work closely with all hotel departments to ensure smooth communication and a seamless end-to-end guest journey About you: Our ideal candidate is warm, professional, and passionate about guest service, with impeccable presentation and strong attention to detail. You will be highly organised, discreet, and confident in engaging with VIP guests, while remaining calm, adaptable, and solutions-focused in a fast-paced environment. You will also possess: Confident computer skills, including MS Office, email, and reservations platforms Diploma or degree in Hospitality, Tourism, or Hotel Management is advantageous, but not essential Previous experience in a front office, reception, or guest services role preferred, though not essential Exposure to VIP guest service or concierge-style support Experience within food and beverage service would be an advantage If you're passionate about hospitality, service excellence, and innovation, we want to hear from you! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full working rights in Australia are required for this role.

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