CRM Manager
External
Policyexpert · London, UKFull-timeOn-site1mo ago
CRMDocumentationGDPR
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Responsibilities
- You'll be ensuring that our CRM foundations are robust and continuously improved, including:
- Own and operate the Bloomreach platform, improving how it is used and ensuring best practice.
- Manage CRM processes, documentation, and supplier relationships to ensure scalable and efficient delivery.
- Manage and maintain customer data integrity, permissions (GDPR compliant), and cross-functional activity to develop new data and targeting opportunities.
- Who are you:
- You're a hands-on CRM specialist who enjoys building and optimising campaigns and takes pride in getting the detail right. You're comfortable working independently, managing technical setups, and using data and analysis to continuously improve performance.
- You're commercially minded, always looking for ways to improve engagement and retention, but you also care about creating clear, effective customer communications that support a good overall experience. You also have at least 5 years of B2C experience in a service-led business.
Benefits
📍 This role will be based in our London office in a 50/50 Hybrid mode.💸 We match your pension contributions up to 7%🏥 Private medical & Dental cover📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)😁 Enhanced maternity & paternity🚉 Travel season ticket loan🎟️ Access to a wide selection of London O2 events and use of a Private Lounge🌈 Employee Wellbeing Programme🚪 Prayer room in OfficeWhat We Stand for and Next Steps"We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment"We aim to be in touch within 14 working days of your application - you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.Useful links:Glassdoor | Trust PilotDental insurance
Additional Information
Policy Expert - CRM Manager 🚀 Are you ready to transform the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013. 🏆 Hear from our team about what it's like working at Policy Expert ✨
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