Regional Operations Lead

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Regional Operations Lead Hybrid, with frequent travel to schools within your region ( minimum 1x/month) Overview of the Role As the Regional Operations Lead (ROL), you serve as a strategic and hands-on leadership partner supporting schools across the school operations, systems operations, and compliance domains. In this role, you help create the conditions that allow schools to thrive by strengthening operational consistency, improving systems execution, and ensuring campuses operate in a way that feels organized, reliable, and responsive for both staff and families. A key aspect of this role is embracing smooth operations and accurate systems as a critical enabler of a strong parent and staff experience. Great ROLs understand that operations is not simply about task completion or compliance. It is about creating stability, trust, and consistency within the school community. When systems and processes function so effectively that complexity fades into the background, we consider that success. You will play a key role in effectively managing and executing operational priorities including campus routines, staff scheduling, move-up and enrollment planning, student and staff records, operational compliance, tuition billing and collection, data accuracy, and responsible school-level practices. You will also collaborate closely with the corresponding central domain teams (e.g. School Operations, Compliance, Facilities, and Finance) to support ongoing development work such as improving operational resources for our school teams and onboarding and training processes. Support may take many forms including coaching, modeling, guidance, accountability, thought partnership, connection to resources, and direct hands-on assistance when needed. The mix of support shifts based on the developmental stage of each school. Earlier-stage or less stable schools may require more hands-on operational partnership, while more established schools teams are coached to greater independence, stronger systems leadership, and long-term sustainability over time. In all cases, the goal is to help school leaders grow in their ability to independently lead strong operational systems and execution in close coordination with the broader regional team. This work is deeply rewarding and deeply demanding. Strong ROLs balance strategic thinking with strong execution, support with accountability, and operational rigor with responsiveness and partnership while remaining closely connected to the realities of individual campuses and leadership teams. You should be energized by both strategic problem solving and the day-to-day work of helping schools execute with excellence. Your Key Areas of Focus Depending on the size, scope, and growth needs of the region, the Regional Operations Lead may report either to the Regional Manager (RM) or Assistant Regional Manager (ARM). In either structure, the ROL is responsible for driving strong execution and outcomes within the operations domain at the school-level in close partnership with their direct manager. Key Job Responsibilities School Operations Leadership Build excellent operational execution skills in school leaders across the region, including staffing coordination, scheduling effectiveness, move-up planning, campus routines, tuition billing practices, and day-to-day operational consistency. Strengthen school-level operational systems, routines, and leadership practices in ways that reduce operational friction and create organized, reliable, and positive experiences for both staff and families. Analyze operational, enrollment, and financial data to identify trends, assess school health, prioritize operational support needs, and drive action-oriented problem solving across schools. Systems Operations & Compliance Ensure data integrity across school systems and platforms, maintaining accuracy, responsiveness, and effective execution at the campus level. Maintain clean and compliant student and staff records, licensing binders, and consistent compliance drills and procedures. Coaching, School Partnership, and Leadership Development This role is not one-size-fits-all. The specific mix of responsibilities will vary meaningfully based on the developmental stage and needs of each school. In earlier-stage or less stable schools, this role may provide more hands-on partnership, at times working directly alongside school leaders or temporarily stepping in to help execute while leaders build skill and confidence. As school leaders and campuses grow in strength and stability, the role shifts toward greater strategic thought partnership, coaching, and accountability, with the goal of increasing school-level ownership, independence, and long-term sustainability over time. Most regions will include schools at multiple stages, and this role should expect to move fluidly between these modes based on where each school is and what it needs most. Coach school leaders toward stronger operational ownership,

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