Retail Sales Executive / Senior Retail Sales Executive

Responsibilities

• Retail Sales & Customer Experience
• Attend to walk-in customers and deliver a warm, professional, and consultative sales experience
• Understand customer needs and recommend suitable bathroom and kitchen solutions
• Support conversion of showroom traffic into sales through effective engagement and follow-up
• Assist in preparing quotations, product selections, and basic configurations
• Maintain high standards of service quality and customer satisfaction
• Product & Brand Representation
• Develop strong knowledge of AXOR and Hansgrohe product ranges, features, and brand positioning
• Communicate product benefits confidently, including design, functionality, and quality
• Uphold brand storytelling standards in all customer interactions
• Showroom Operations & Visual Standards
• Support daily showroom operations, ensuring cleanliness, organization, and readiness for customers
• Ensure product displays, pricing, and visual merchandising meet company standards
• Assist in maintaining accurate stock levels and replenishment coordination
• Sales Administration & Follow-up
• Support basic sales administration including quotations, order coordination, and documentation
• Follow up on customer enquiries to support sales closure and conversion
• Ensure accurate data entry into sales systems (e.g., SAP / C4C where applicable)
• Support Retail Marketing & In-Store Activation
• Support retail promotions, campaigns, and showroom events
• Assist in driving participation in consumer initiatives (e.g. workshops, launches, promotions)
• Contribute to increasing showroom traffic and engagement
• Cross-Functional Collaboration, Online-to-Offline (O2O) & In-Store Activation
• Work closely with Marketing and eCommerce teams to support O2O initiatives and end-to-end customer journey integration
• Assist in the conversion of digital leads (e.g. website, social, campaigns) into showroom consultations and sales
• Ensure seamless handover and follow-through of online enquiries to in-store engagement and purchase
• Support execution of marketing campaigns, retail promotions, launches, and in-store activations in alignment with brand and commercial objectives
• Contribute actively during showroom events (e.g. product launches, workshops, designer-led sessions) to drive customer engagement and sales conversion
• Provide feedback on customer behaviour, campaign effectiveness, and product interest to support continuous optimisation across channels
• Support creation of a consistent and premium brand experience across both online and offline touchpoints

Requirements

• Qualifications & Experience
• Minimum Diploma in Business, Marketing, Interior Design, or related field
• 2 - 5 years of retail or customer-facing sales experience (premium/luxury preferred)
• Candidates with stronger experience and proven sales track record may be considered for Senior Retail Sales Executive
• Strong interpersonal and communication skills
• Passion for design, interiors, or premium lifestyle products
• Familiarity with CRM systems; SAP C4C (Cloud for Customer) experience is a plus

Additional Information

Role Overview The Retail Sales Executive / Senior Retail Sales Executive is responsible for delivering a premium, consistent customer experience at The Water Studio while supporting the achievement of retail sales targets. This role focuses on strong sales fundamentals, product knowledge, and brand storytelling - ensuring every customer interaction reflects Hansgrohe's positioning as a premium, design-led brand.

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