Director, Engineering - CRM Platforms

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Job Description: Job Title: Director, Engineering - CRM Platforms The Purpose of This Role As a Director, Engineering - CRM Platforms, you will apply your strong Cloud experience to develop solutions in support of Fidelity's Engineering teams. This position involves working with an exceptionally passionate team whose job is to build platforms and solutions in support of Fidelity's cloud journey. The ideal candidate for this position will have to lead and scale our CRM technology platform, with a strong focus on Salesforce ecosystem and Java-based enterprise integrations. This role will be responsible for driving CRM strategy, architecture, and delivery across customer, advisor, and operations domains, while ensuring scalability, security, and regulatory compliance expected in a global financial services organization. The ideal candidate is a hands-on technology leader who combines deep Salesforce expertise with strong Java/API integration experience, proven people leadership, and the ability to partner closely with business and global technology stakeholders. As a leader, you would work towards ensuring stability, availability, compliance & maintenance of Associate Digital Experience systems. In conjunction to this, the role also requires to work closely with Product Area Lead and all partners to remove any impediments or blockers in delivery as part of people management. Will develop a team of senior engineering professionals which involves talent reviews, performance, compensation, goal setting, development & talent recruitment practices. The Value You Deliver Hired leader would be responsible for delivery of solutions in alignment with the strategic direction of the business and lead a high-performance team demonstrating behaviors aligned with Fidelity Leadership principles. Set functional Team objectives & KPIs Own platform roadmaps, architecture, reliability, and lifecycle management. Leading technology solutions to deliver business value across scrum team(s) by creating intuitive solutions to real world business problems. Growing our agile development culture through use of excellent engineering skills and a deep knowledge of industry standard methodologies. Prioritize team initiatives in alignment with Domain, BU & Fidelity Objectives & KPIs Define and maintain team's vision, strategy, and mission Support and enable use of Agile Principles and practices Lead team-members related talent reviews, performance, compensation, goal setting, development & top talent recruitment practices Participate in learning & development activities to build & enhance skills & capabilities Consistently making culture choices that positively impact all of engineering. Engineering excellence is a collective set of choices we make as technologists, whether to increase code coverage or ship a product, investing in developer productivity vs saving $$$. Drive technical discussions, arbitrate, and recommend optimal path forward in a room of highly opinionated engineers that may or may not agree with you. The Skills that are Key to this role Intellectually curious and love learning new skills and capabilities, e.g. new Cloud services Enjoy giving to the success of your team while solving difficult technical problems Enjoy finding opportunities to innovate and take thoughtful risks to get things done faster Define and execute hiring strategy to attract top-tier distributed systems talent in India Foster a culture of AI innovation, ownership, and technical excellence with emphasis on AI-augmented development practices Drive career development, performance management, and retention strategies for the organization Delivering cloud solutions and platforms to Wealth/Brokerage development squads, removing the heavy, undifferentiated lifting that slows squads down when trying to build and deploy their applications to the cloud Actively coordinate with stakeholders and modernise legacy systems. Hands-on engineering leadership by unblocking delivery, defining engineering standards, improving SDLC processes, and growing top-tier technical talent. Promotes new engineering trends and assesses changing demands as opportunities for the organization Technical / Behavioral Expertise in providing leadership support by providing technical solutions Define and own the CRM engineering strategy and roadmap, aligned with Fidelity's business objectives and enterprise architecture standards Lead architecture and design of Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, custom Lightning solutions) Drive Java-based API and microservices integrations between Salesforce and core enterprise systems (customer data platforms, transaction systems, data lakes, middleware) Ensure solutions are scalable, resilient, secure, and compliant with financial services regulations (data privacy, audit, access controls) Drive technical decision-making on critical architecture choices, technology selections, and platform investments Ensure high

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