Senior Analyst, Strategy & Operations

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Want to help us help others? We're hiring! GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a Senior Analyst based in our Dublin office on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact. As an S&O Senior Analyst, you will serve as a strategic thought partner to leadership. You will own high-impact analytics initiatives, shape long-term planning, and proactively identify risks and opportunities that influence platform integrity and user trust. This role is designed for a highly analytical, systems-oriented problem solver who can connect operational data to business strategy and drive meaningful, measurable outcomes across the organization. The Job Serve as a strategic analytics partner to Trust & Safety leadership, translating business priorities into measurable frameworks and performance strategies. Own and continuously evolve KPI architecture across Trust & Safety, ensuring metrics reflect both operational health and long-term risk posture. Leverage Zendesk as a core operational platform for Trust & Safety, building and maintaining custom dashboards in Zendesk Explore to monitor ticket volumes, resolution rates, SLA compliance, and enforcement trends. Optimize Zendesk workflows, automations, triggers, and macros to improve Trust & Safety operational efficiency, and integrate Zendesk data into broader analytics pipelines to surface actionable insights. Lead complex forecasting, capacity modeling, and multi-scenario planning to guide investment decisions and organizational design. Conduct end-to-end deep dives into emerging risk trends, enforcement effectiveness, operational quality, and systemic platform vulnerabilities. Identify structural inefficiencies and design scalable, data-backed solutions that improve performance and reduce risk exposure. Build executive-ready dashboards, reporting frameworks, and performance narratives that drive clarity at the senior leadership level. Partner cross-functionally with Product, Engineering, Policy, Legal, and Operations to influence roadmap decisions through quantitative insights. Design measurement strategies to evaluate policy shifts, tooling launches, and enforcement changes - ensuring initiatives are tied to measurable impact. Support annual and long-range planning cycles with rigorous business cases, investment modeling, and strategic recommendations. Elevate analytics maturity within Trust & Safety by establishing best practices, improving data governance, and mentoring other analysts. You 3-7 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field. Expert in Zendesk as a customer support and Trust & Safety operations platform, including experience configuring workflows, managing ticket queues, and leveraging Zendesk reporting and analytics tools (Explore). Experience building custom Zendesk Explore dashboards and reports to track key Trust & Safety metrics such as resolution time, escalation rates, enforcement accuracy, and agent productivity. Familiarity with Zendesk APIs and data export capabilities to integrate ticket-level data into broader analytics pipelines and business intelligence tools. Experience optimizing Zendesk workflows including automations, triggers, macros, and SLA policies to improve operational efficiency and enforce consistent Trust & Safety processes at scale. Advanced SQL proficiency and strong experience building complex models and scalable reporting frameworks. Demonstrated experience leading high-impact analytical initiatives that influenced senior-level decisions. Deep experience with forecasting, scenario planning, and KPI design in operational environments. Strong executive communication skills - able to distill complex analyses into clear, compelling narratives. Ability to operate autonomously and proactively in ambiguous, fast-moving environments. Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy. Experience mentoring or guiding other analysts, formally or informally. Significant experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity, in high-growth ecommerce, fintech, marketplace, or social media environments. Familiarity with experimentation design, enforcement quality measurement, and risk signal analytics. Ability to influence cross-functional roadmaps at the Product and Engineering leadership level. Why you'll love it here Make an Impact : B

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