Administration Coordinator
External
Mq · Wallumattagal Campus, Macquarie UniversityPrepare for this interview
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About the role
In this diverse and hands-on role, you will: Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting. Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service. Support the development and implementation of pricing schedules aligned with business and audit requirements. Manage escalated administrative and customer issues, ensuring timely and effective resolution. Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes. Provide expert guidance on sensitive and confidential administrative matters across the business. Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions. Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment. Ensure compliance with EEO, WHS, and governance requirements. ABOUT YOU You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring: Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service, Proven experience leading, supervising, and developing high-performing teams, Strong financial administration experience in a complex or membership -based environment, Demonstrated ability to improve processes and drive continuous improvement initiatives, Experience working within governance and compliance frameworks, Strong analytical skills, with experience in data reporting and business insights, Excellent communication, organisation, and stakeholder management skills, High attention to detail and the ability to manage competing priorities, and Demonstrated proficiency in Microsoft Office applications including Excel, Word, Outlook and PowerPoint *** This role requires a criminal history check, a First Aid and CPR certificate. Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group fitness classes, squash courts, gymnastics / aquatics programs and social sports. Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and change rooms. MUSAC is committed to creating an inclusive, engaging and high-quality experiences for all members and guests. WHY JOIN US? At MUSAC, you'll join a vibrant and inclusive environment focused on community, wellbeing and excellence.
Benefits
Additional Information
PRIMARY DETAIL We're looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC). This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team. - Appointment Type: Full time (38 hours), permanent position - Location: Wallumattagal Campus, North Ryde, Dharug land
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