Agency Manager
External
Iberdrola · Blantyre, UKFull-timeHybrid2w ago
BudgetingComplianceForecastingInformation SecurityLeadershipNegotiation
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Responsibilities
- Lead and optimise the performance of external Debt Collection Agencies (DCAs), ensuring compliant, effective collections, field activities and warrant execution to maximise cash recovery for ScottishPower.
- Allocate accounts to DCAs based on performance to maximise collections and warrant delivery.
- Monitor DCA performance, identify trends, address discrepancies and drive competitive improvement.
- Manage the tender process with Procurement to secure cost ‑ effective contracts and strong collection/trace strategies.
- Collaborate with Procurement, Legal, Complaints and Data Protection to deliver all contractual and regulatory requirements.
- Represent ScottishPower to strengthen collection and trace outcomes while maintaining brand reputation.
- Conduct regular on ‑ site reviews and audits, addressing under ‑ performance and developing new agency relationships.
- Ensure full compliance with Debt Collection Guidelines, Data Protection and Information Security standards.
- Forecast, control and monitor the Legal & Professional budget, advising on cost-to-benefit impacts.
- Support operational teams by sharing insights from DCA processes to prevent debt and maximise cash collection.
- Work with operational managers to improve understanding of financial impacts, including write ‑ offs.
- Identify issues that hinder agency performance and lead continuous improvement initiatives.
- Reduce complaints by identifying and resolving defective accounts early.
- Ensure invoices, remittances and daily data files are processed accurately and on time.
- Provide flexible, ad ‑ hoc support to Operational Managers as required.
Requirements
- Proven experience managing third ‑ party suppliers and commercial contracts.
- Proven n egotiation skills and the ability to analyse complex performance data.
- Solid understanding of end ‑ to ‑ end debt collection processes and relevant regulations.
- Experience with SAP (including IS ‑ U), budgeting and forecasting.
- Confident decision ‑ making with the ability to challenge existing processes and drive improvement.
- Excellent communication, leadership and organisational capabilities.
- Proven analytical and planning skills with the ability to manage multiple priorities in a fast ‑ moving environment.
- Ability to lead and embed change.
- Minimum Criteria
- Experience with debt collection systems, processes and policies.
- Proven experience managing commercial contracts with external partners.
- Proven interpersonal skills including teamwork, facilitation and negotiation.
- Excellent organisational skills with strong financial and business acumen.
- Highly numerate with strong analytical capability.
- SAP IS ‑ U experience.
Benefits
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.36 days annual leaveHoliday purchase - perfect your work/life balance with extra annual leaveShare Incentive Plan and Sharesave SchemePayroll giving and charity matched fundingTechnology Vouchers - save more and spread the cost of your technology purposesCount us in - pledge to reduce carbon emissions and help fight climate changeElectric Vehicle Schemes - to help you transition to green/clean drivingCycle to Work scheme and public transport season ticket loansOptions to purchase dental insurance, private medical insurance, health cash plan and annual health assessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy ScottishPowerScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future,Health insuranceDental insuranceFlexible schedulePerformance bonus
Additional Information
Job Title: Agency Manager Location: Blantyre/Wrexham Salary: from £47,200 to £59,000 + up to 10% bonus Job Type: Permanent/Hybrid Closing Date: 10.06.2026 Help us create a better future, quicker! The Scottish Power Customer Business provides energy to millions of households and businesses across the UK, offering fair pricing and a choice of tariffs to suit a wide range of customer needs. In addition, the business delivers products designed to help customers control and protect the energy in their homes, with flexible solutions that support effective energy management today, tomorrow and in the future.
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