Customer Engineer

About the role

Render is hiring a Customer Engineer to own the technical success and expansion of our most important customers. Our customer base skews heavily toward AI-native and technology-forward companies-startups and scale-ups building LLM-powered products, agentic applications, real-time data pipelines, and multi-service SaaS platforms. These customers move fast, have high technical standards, and expect their cloud platform to move with them. This is not a traditional customer success role. You'll spend meaningful time in technical conversations-reviewing architecture diagrams, helping customers rightsize for production AI workloads, troubleshooting performance bottlenecks, and proactively surfacing platform capabilities that unlock the next stage of growth. You'll be accountable for both customer health and commercial outcomes: net revenue retention and expansion ARR are core to how success in this role is measured. You'll work in close partnership with Account Managers, who own the commercial relationship and renewal motion, allowing you to stay focused on technical depth and architectural success. This role reports to the Head of Technical Sales and works cross-functionally with Marketing, Product, and Engineering.

Responsibilities

• Serve as the named technical point of contact for a portfolio of Render's highest-value customers-primarily AI-native startups, technology companies, and scaled SaaS businesses
• Lead structured onboarding for new customers: architecture reviews, environment setup, team enablement, and establishing production readiness standards from day one
• Proactively monitor customer health signals-service stability, resource utilization, deployment frequency, support ticket patterns-and intervene early to prevent performance degradation and churn
• Conduct regular technical check-ins and executive business reviews (EBRs/QBRs) with engineering and infrastructure leaders, translating platform usage data into business-relevant insights
• Develop deep familiarity with each customer's architecture and growth trajectory to identify natural expansion opportunities: additional services, higher compute tiers, Postgres scaling, team seat growth, and new workload types
• Collaborate with Account Executives to surface expansion signals, build joint account plans, and execute upsell and cross-sell motions grounded in genuine technical advice
• Drive adoption of new Render capabilities-especially those relevant to AI/ML workloads such as autoscaling for inference, high-throughput background job pipelines, and preview environments
• Help customers design and optimize infrastructure for AI-native applications: LLM API integrations, vector database connections, async inference queues, streaming endpoints, and multi-service orchestration
• Captur

Benefits

Additional Information

At Render, we're building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms-so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 6 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and intuitive-designed for the speed of modern AI development. We're a diverse and talented team that values craft, velocity, and user experience. If you're excited to help shape the future of the intelligent cloud and empower developers everywhere, we'd love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

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