Deputy Program Manager (DPM)

About the role

The Deputy Program Manager serves as the senior-most on-site leadership role responsible for supporting the PM in day-to-day management and oversight of the contract. This position acts with full delegated authority in the absence of the PM or at the direction of the PM, and provides operational leadership across all guard force functions to ensure mission-critical readiness, regulatory compliance, and contract performance. The DPM ensures execution of all directives received from leadership, synchronizes operations across all installations, and provides hands-on supervision during elevated FPCONs, surge periods, or emergency events. Essential Duties and Responsibilities: Act as the Program Manager in their absence, with full authority to make contract-related decisions. Coordinate implementation of contract-specific policies, SOPs, and operational directives received from leadership or federal stakeholders. Provide direct oversight and support to site-level supervisors and administrative staff to ensure alignment with performance, safety, and quality standards. Support contract transition planning, staffing optimization, and onboarding activities during startup or turnover periods. Serve as a liaison between site-level staff and PM for daily updates, operational status, incident escalation, and compliance tracking. Ensure compliance with all contract deliverables, especially those related to scheduling, physical fitness, firearms training, and background clearance requirements. Review site inspection results, quality control findings, and training gaps to support continuous improvement initiatives. Conduct staff coaching, issue resolution, and interagency coordination in collaboration with leadership personnel, law enforcement partners, and subcontractor staff. Supervisory Responsibilities: Manages subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Professionalism - Tactfully approaches others; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS). Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution. Attendance/Punctua

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