Local Delivery Supervisor
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Responsibilities
- Confirm daily routes and ensuring the Local Delivery Drivers are available to take orders
- Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operations
- Assist Customer Service Team in Slack regarding anything related to Local Delivery and Pickup
- Communicate with Local Delivery Drivers while they are out on their routes
- Work with customers over the phone as it pertains to Local Delivery/Pickup orders
- Schedule new orders into WorkWave until cutoff times
- Ensure all vehicles are functioning properly and are up to date for maintenance
- Oversee waves, replenishment, picking and packing as it pertains to Local Delivery and Pickup orders
- Carry out supervisory responsibilities in conjunction with the warehouse General Manager, and accordance with SupplyHouse.com's policies and procedures
- Collaborate with the General Manager in aspects including but not limited to: hiring, training, assigning and directing work, appraising performance, disciplinary actions and addressing complaints/resolving issues
- Communicate all departmental personnel related issues to the warehouse General Manager prior to addressing team members to discuss the course of action
Requirements
- High school diploma or GED equivalent
- Ability to push and pull objects up to 60 pounds of force independently
- Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
- Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
- 1-2 years of leadership experience in a fulfillment, warehouse, or distribution environment
- Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
- Demonstrated ability to train, coach, and develop associates to achieve departmental goals
- Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
- Strong understanding of safety practices and ability to promote a safe and compliant work environment
- Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
- Familiarity with performance management, including conducting feedback sessions and supporting employee development
Benefits
Additional Information
Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Local Delivery Supervisor to join our growing Local Operations Team and Fulfillment Center network . This individual will report into our Assistant General Manager and is responsible for the oversight, development, and accountability of the local operations team. If you are looking for a career that will allow you to motivate team members and support management, we'd love to hear from you! Job Type: Full-Time, Exempt Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110 Schedule: Monday through Friday, from 8:30am to 5:00pm EST Salary: $65,000 - $81,000 per year Please note: Training for this position will be Monday through Friday, from 7:30am to 4:00pm EST for the first week!
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