VP, Customer Success Management

About the role

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive, hands-on VP of Customer Success Management to lead and scale our global Customer Success organization-ensuring our customers realize meaningful, measurable value from the Alteryx platform. Position Overview As VP of Customer Success Management, you are accountable for customer value, retention, and expansion at scale. You will lead a global organization of Customer Success Managers across all segments', ensuring Alteryx is embedded in our customers' most critical workflows and delivering tangible business impact. This role requires a builder, operator, and leader of leaders. You lead with ownership, operate with a strong bias for action, and use data to guide decisions. You are deeply engaged in the business-stepping into critical moments, developing your leadership bench, and driving execution with clarity and urgency. You anticipate what's next. You proactively shape account strategy, identify risk before it materializes, and position teams to capture growth opportunities. You create an environment where teams are empowered to act decisively prioritizing outcomes, continuous improvement, and customer impact over process and consensus. Primary Responsibilities Develop Leaders and Scale Impact Build, coach, and elevate a high-performing leadership bench. Invest deeply in developing frontline managers and future leaders, ensuring the organization scales through strong, accountable leadership at every level. Lead with Ownership and Proximity (Player-Coach) Stay close to the business and the customer. Engage directly in strategic accounts, high-risk renewals, and complex customer scenarios, modeling accountability, urgency, and excellence in execution. Own Customer Value, Retention, and Growth Drive measurable outcomes across retention, expansion, and customer lifetime value. Ensure teams are focused on delivering real business impact, not just activity or adoption. Proactively Shape Customer Strategy Lead a forward-looking, data-driven approach to account management-anticipating customer needs, identifying risks early, and unlocking new growth opportunities across the customer base. Create a Culture of Ownership, Speed, and Innovation Foster an environment where teams are empowered to make decisions and move quickly. Encourage thoughtful risk-taking and a "seek forgiveness, not permission" mindset when it accelerates customer outcomes and business impact. Operate as One Alteryx Drive strong cross-functional alignment across Sales, Product, Marketing, Support, and Operations. Break down silos and ensure customer insights directly inform company strategy and priorities. Drive Operational Excellence Through Data Run the business with rigor and transparency. Leverage metrics such as NPS, CSAT, retention, and expansion to inform decisions, identify gaps, and hold teams accountable to results. Build and Scale a High-Performance Organization Attract, develop, and retain top talent. Set a high bar for performance, address underperformance decisively, and build a culture of continuous improvement. Executive Customer Engagement and Advocacy Serve as a trusted advisor to senior customer stakeholders. Represent Alteryx with credibility in executive engagements, ensuring the voice of the customer is clearly represented and acted upon. Required Experience & Skills Proven track record of owning and delivering retention and expansion outcomes in a high-growth SaaS environment Demonstrated success building and developing strong leaders and scalable organizations Hands-on, operator mindset with the ability to engage directly in high-stakes customer and business situations Strong bias for action with comfort making decisions in ambiguity and driving execution without waiting for consensus Experience leading proactive, data-driven account strategies that anticipate customer needs and drive growth Ability to set a high-performance bar and hold teams accountable to measurable outcomes Exceptional executive presence with experience influencing C-level stakeholders 10+ years of experience in software, ideally within data, analytics, or platform-based solutions Deep customer-centric mindset paired with a strong commercial and outcomes-oriented approach Strong cro

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