Manager, Sales Processes and Tools

About the role

In this role, you will work with a strong outside‑in perspective, playing a central role in designing, developing, implementing and governing end‑to‑end sales and account management processes. Your work will support business growth, improve customer experience and enable our global sales organization to succeed, while ensuring alignment with the BA Port Solutions Sales and Commercial Excellence strategy. In addition, you will act as the key business owner for sales and account management tools development, translating business drivers into prioritized CRM and other sales tools requirements in close collaboration with business stakeholders and delivery teams.

Responsibilities

• Drive and manage the BA Port Solutions global sales process framework across consultative, transactional and distribution sales, ensuring clarity, consistency, and scalability.
• Own and continuously develop end-to-end sales processes (e.g. account management, sales management, funnel management, offering), to support business growth and operational efficiency.
• Own and drive the Port Solutions sales and account management tools development roadmap in line with the BA Port Solution Sales and Commercial Excellence strategy.
• Lead global sales process harmonization initiatives across business units, regions, and sales channels, balancing global standards with local needs.
• Act as the key business owner in CRM and sales tools development initiatives, translating business process needs into clear requirements and ensuring process consistency across systems.
• Support the rollout, adoption, and continuous improvement of sales processes and tools by using data, feedback and performance insights, and by facilitating global stakeholder collaboration.
• Act as a key interface between Sales, Marketing, Customer Experience, IT, digitalization teams, and Port Solutions business units to ensure alignment between processes, tools, and data.
• What we expect:
• A master's degree in business, engineering, sales, marketing, or another relevant field, or equivalent expertise built through extensive hands-on experience.
• Several years of experience in sales operations, sales process development, commercial excellence, or similar roles, preferably in a global B2B industrial environment.
• Proven experience in CRM and sales tools rollout and development (e.g. product or platform ownership preferably for business‑critical enterprise applications), and the ability to design sales processes that are effectively supported by system capabilities and data.
• A strong understanding of complex sales environments, including solution and B2B investment sales, tendering and key account management.
• Excellent stakeholder management and influencing skills, with the ability to drive change and adoption across diverse stakeholder groups in a global matrix organisation.
• Strong analytical and structuring skills, with the ability to simplify complex processes and communicate them clearly to different audiences.
• Fluency in English, with additional language skills considered an advantage.
• Experience with agile development frameworks and iterative delivery models is considered as advantage.
• Why join us?
• The position provides strong opportunities for professional growth by taking ownership of critical, end‑to‑end sales processes that form a solid foundation for broader development within sales and marketing at Konecranes.
• In addition, we offer:
• Flexible and hybrid working with the possibility to work remotely.
• Competitive salary and performance-based incentives, together with a comprehensive benefits package, including ePassi Welfare benefit, free gyms at our Hyvinkää and Espoo offices, and an insurance fund.
• The opportunity to participate in our Employee Share Savings Plan.
• Konecranes cottages available for rent.
• Multiple sports and leisure activities through Koneen Kerho ry, such as sports, networking

Benefits

Additional Information

Konecranes' Business Area (BA) Port Solutions is looking for an experienced and customer-focused Manager, Sales Processes and Tools to strengthen our commercial excellence capabilities within the Commercial Excellence Processes and Customer Experience Team. This is a key role in our journey toward scalable and efficient global sales operations. Location: The position is located in Hyvinkää or Espoo. We work in a hybrid model, with an expectation to work on-site a couple of days per week. The role may include occasional travel, estimated at approximately 10-20 days per year.

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