Senior Community Manager

About the role

KAIZEN Asset Management Services is a premier property management firm in Dubai, established in 2006. As the first ISO 9001:2015 certified provider in the region, KAIZEN AMS delivers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With a portfolio valued at AED 19 billion spanning over 130 projects, KAIZEN AMS has built a trusted brand and earned the confidence of prominent real estate clients across the UAE. We are seeking a highly motivated and experienced Senior Experience Manager to join our team. At KAIZEN, we are dedicated to creating vibrant, sustainable communities that deliver exceptional living experiences for residents. Key Responsibilities: Lead and oversee community management operations, including financial performance, maintenance, and resident experience. Ensure compliance with all applicable laws, regulations, and owners' association bylaws. Drive service excellence by monitoring service providers' adherence to company SLAs and KPIs. Develop and implement strategies to optimize building performance and enhance community experience. Collaborate with cross-functional teams to elevate service delivery and overall resident satisfaction. Champion initiatives focused on sustainability, environmental stewardship, and technology integration. Build and maintain strong relationships with key stakeholders, including property owners, vendors, and regulatory authorities. Evaluate operational efficiency and recommend improvements for building management processes. Prepare and present comprehensive reports to senior management and clients. Stay informed on industry trends, best practices, and legal developments to maintain a competitive edge. Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred). Minimum of 5 years of experience in owners association management. certification in property management or owners association management (e.g., CMCA, M100, PCAM). Strong knowledge of local laws and regulations related to owners' associations. Exceptional communication and interpersonal abilities. Proficiency in financial management and reporting. Commitment to sustainability and environmental stewardship. Technologically sawy with experience in property management software.

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