Program Manager, Regulatory Compliance, WWGS - Facility Operations Support

About the role

The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring stores are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually

Additional Information

Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Program Manager, Regulatory Compliance to join our Facility Operations Support team. In this role, you will manage cross-functional programs to ensure organizational compliance with applicable regulations, standards, and internal policies. The PM will coordinate compliance initiatives across multiple teams and business units. Key job responsibilities Program Management: - Manage 3-5 concurrent compliance programs from initiation through completion. - Develop project plans with defined milestones, dependencies, and resource requirements. - Track program status using quantitative metrics and report progress to stakeholders. - Identify and document program risks; implement mitigation strategies. - Coordinate activities across engineering, legal, operations, and business teams. Regulatory Compliance: - Monitor regulatory changes in assigned domains (e.g., data privacy, product safety, industry-specific regulations). - Translate regulatory requirements into actionable technical and operational requirements. - Conduct gap analyses between current state and regulatory requirements. - Document compliance processes, controls, and evidence collection methods. - Coordinate internal and external audits; track remediation of findings. Stakeholder Management: - Facilitate working sessions with technical teams, legal counsel, and business owners. - Communicate program status, blockers, and decisions to director-level stakeholders. - Collect and synthesize input from subject matter experts across the organization. - Manage relationships with external auditors and regulatory bodies. Process Improvement: - Identify inefficiencies in compliance workflows and implement improvements. - Create and maintain standard operating procedures for compliance activities. - Develop templates, tools, and frameworks to scale compliance operations. - Establish metrics to measure compliance program effectiveness.

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