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IT Operations Specialist

External
Unity logoUnity · Mountain View, CA
Full-timeOn-site2w ago
Express
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About the role

This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems - all while working as part of a supportive team!

Responsibilities

  • Provide technical support for both macOS and Windows computers.
  • Work according to SLA's and company IT policies.
  • Manage your own ticket queue in our ticketing system.
  • Maintain and update our knowledge base and internal IT resources.
  • Deliver excellent customer support to employees worldwide.

Requirements

  • Strong problem-solving skills with technical issues and ability to learn new technologies.
  • Hands-on experience with storage management.
  • Familiarity with ITIL practices (certification is a plus).
  • Ability to work with and manage IT ticketing systems.
  • Experience working with both macOS and Windows environments.
  • You might also have
  • Experience supporting meeting rooms and Zoom conference rooms.
  • Advanced knowledge of ticketing systems and workflows.
  • Additional IT certifications (e.g., Microsoft, Apple, Cisco).
  • Additional information
  • Relocation support is not available for this position
  • Work visa/immigration sponsorship is not available for this position

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.Life at UnityHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy . Should you have any concerns about your privacy, please contact us at DPO@unity.com.*Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candidThis position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candid

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