Duty Manager

About the role

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception. Our Expectations: Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest. Attend to guests' request and queries promptly and professionally. Handle all guests' feedback with tact and diplomacy. Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed. Conduct audit on core functions and practices to ensure that all quality standards are compile. Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task. Prepare reports and daily logs, highlighting key operational issues to Management. Induct and train all new Associates in their respective areas of work Identify training needs and work closely with Learning & Development Manager to identify training opportunities. We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests. If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud , write in to us to have a chat! We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

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