Director-PMG Practice Operations- Cancer Care

About the role

This is a dynamic opportunity for an innovative, operationally rigorous, and transformation-minded healthcare executive to serve as the Director, Practice Operations (DPO). In an era where oncology care delivery is rapidly shifting due to advanced therapeutics, personalized medicine, and value-based reimbursement models, the DPO will lead the operational execution, financial stewardship, and strategic expansion of ambulatory cancer services. The oncology service line operates within a complex, highly coordinated matrix environment across the network, bridging the gaps between multi-specialty medical groups, outpatient infusion centers, and acute inpatient functions. The incoming Director will enter an ecosystem poised for operational optimization and strategic growth. This executive will have a clear mandate to analyze, design, implement, and evaluate next-generation business models and patient-centric workflows that eliminate operational variance, maximize clinic capacity, and elevate the clinical care continuum. Beyond managing a dedicated, permanent footprint within the Cancer Care division, the DPO will serve as an agile organizational resource. The role offers high internal visibility, providing interim operational leadership and turnaround support across adjacent service lines and medical group sites as institutional priorities evolve. For a leader who thrives at the intersection of clinical excellence, robust financial health, and continuous process transformation, this role offers an expansive platform to drive measurable, high-impact outcomes in a deeply mission-driven environment. Job Description: I. Clinical Outcomes, Quality, & Patient Safety The Director shares accountability for the clinical integrity of the practices, ensuring that care delivery meets or exceeds state, national, and institutional benchmarks. Outcome Metrics Alignment: Partner closely with the Service Line Administrator and Medical Director to formally define, track, and analyze clinical outcome measures across all areas of responsibility. Resource Optimization: Work collaboratively with clinical, clerical, and ancillary staff across clinics, service lines, Quality Management, and Care Coordination Services to achieve optimal utilization of clinic resources, streamline patient throughput, and hit organizational performance targets. Innovative Program Design: Anticipate shifting ambulatory care patterns to develop and scale new programs, clinical pathways, and supportive services. This work is done in tight collaboration with ambulatory managers, inpatient administration, and the broader clinical leadership team to ensure flawless coordination with acute care services. Clinical Outcomes: Formulate and prioritize key clinical focus areas across the organization, business unit, and individual departments. Establish robust, visible clinical outcome and in-process tracking metrics. Develop targeted, data-driven action plans utilizing Critical-X analyses and structured root-cause methodologies. Continuously monitor clinical quality and patient safety data, enforce strict accountability for variances, and champion front-line continuous improvement initiatives. II. Customer Loyalty, Patient Experience, & Advocacy Oncology care requires an unparalleled level of empathy, navigation, and responsiveness. The Director is directly responsible for hardwiring patient-centric service standards. Continuum Process Mapping: Collaborate with multi-disciplinary service line teams to design and implement highly integrated, compassionate care processes across the entire cancer care lifecycle. Service Framework Deployment: Ensure all operational areas effectively deploy the organization's customer loyalty bundles, patient-experience toolkits, and proactive communication models. Voice of the Customer (VoC): Actively analyze patient satisfaction feedback, surveys, and grievances. Involve physicians, clinicians, and support staff in translating this feedback into daily operational modifications that remove barriers to exceptional care and build long-term consumer loyalty. Customer Loyalty: Identify, prioritize, and align patient experience focus areas to eliminate service friction points. Create and execute key customer loyalty outcome and in-process tracking measures. Conduct regular Critical-X analyses on patient experience data to drive macro action plans. Monitor satisfaction trends in real time, enforce compliance with behavioral and service standards, and establish mechanisms to teach, lead, and hardwire continual process improvement. III. Financial Stewardship, Revenue Cycle, & Daily Operations The Director possesses bottom-line accountability for the financial viability, volume growth, and operational efficiency of the oncology clinical enterprise. Fiscal Planning & Administration: Lead the comprehensive annual operating and capital budgeting processes. Maintain ult

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Additional Information

Location Address: 2400 Unser Blvd Rio Rancho, NM 87124

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Company Intel

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