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Regional Customer Service Analyst

External
owensminor logoOwensminor · Mechanicsville, VA
$65K–$110K/yrFull-timeOn-site1d ago
CRMPower BISalesforceSQLTableau
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About the role

Analyzes customer service and operational data to identify trends, root causes, and improvement opportunities. Partners with cross-functional teams to implement solutions that enhance customer experience and performance.

Responsibilities

  • Analyze service, order, and fulfillment data to identify issues
  • Build dashboards and translate data into insights
  • Conduct root cause and process analysis
  • Collaborate with Customer Service, Sales, Operations, and IT
  • Support improvement initiatives and track results
  • Provide insights to guide decision-making

Requirements

  • Experience with customer service or operational data
  • Proficiency in BI tools (Power BI/Tableau) and/or SQL
  • Strong analytical, communication, and problem-solving skills
  • Ability to manage multiple priorities and influence stakeholders
  • Preferred
  • 3-5 years customer service experience (healthcare a plus)
  • Experience in operations or supply chain
  • Knowledge of continuous improvement methods
  • Familiarity with CRM/ERP systems (e.g., Salesforce)
  • Education
  • High school diploma required; bachelor's degree preferred
  • If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Benefits

Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.Salary: $65,000 - $110,000The anticipated salary range for this position is $65K-$110K, with final compensation based on experience, skills, education, and location.Health insuranceDental insuranceVision insurance401(k)Paid time offParental leave

Additional Information

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served

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