Inside Sales Team Leader

Responsibilities

• Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results
• Build deep customer experience understanding and translate insights into effective, efficient service models
• Drive performance through clear KPIs, structured processes, and data-driven decision-making
• Review sales data to identify trends, gaps, and opportunities for improvement
• Coach and guide team members to strengthen skills and support ongoing development
• Contribute to continuous improvement initiatives that enhance efficiency and customer value
• Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working
• Promote a team environment focused on accountability, collaboration, and sustainable results

Requirements

• You have relevant education in a commercial field or equivalent experience, along with an understanding of technical or complex products
• You have experience in sales or customer service, ideally in a B2B environment with exposure to phone-based and digital sales
• You have experience supporting or leading teams and helping others develop, ideally in a sales or customer-facing environment
• You demonstrat e ability to drive change and continuously improve team performance
• You have e xcellent stakeholder management and communication skills, with the ability to influence across functions
• You have proactive mindset with openness to change and continuous improvement in ways of working
• You are f lluent in English; additional European language skills are considered an advantage
• You have experience working in or with a shared services or Global Business Services (GBS) environment, and experience or knowledge of the timber industry is considered a strong asset
• This is what we offer to you
• A meaningful job: We have an inspiring purpose 'We renew the everyday for a future beyond fossils ". Our work is impactful and transformative .
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Learn about our Rewarding and our Ways of working
• Additional information
• The position is located in UPM Business Hub Poland.
• We offer a hybrid working model.
• Please apply via the link above and attach your C

Additional Information

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are currently looking for an Inside Sales Team Leader to join our team. In this role, you will play a key part in executing the company's sales strategy by combining structured sales execution, strong customer engagement, and effective cross-functional collaboration. Greetings from your future manager " This is an exciting opportunity to bring your experience to UPM Timber and actively contribute to shaping our Inside Sales function. As part of this role, you will play a key role in an ongoing transformation journey, helping to build and refine processes while guiding the team through change. You will act as a role model for your team, coaching and inspiring them to develop the skills and mindset needed to succeed in Inside Sales. This is a hands-on position that offers plenty of room for creativity, ownership, and impact. If you are a results-driven sales professional with strong leadership capabilities and excellent communication skills, I encourage you to apply and take the next step in your career with us. " - Mateusz Greń, Customer Operations Director, UPM

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