HR Contact Center Representative (Contract)

Responsibilities

• Serve as primary contact for global employee HR inquiries across phone, chat, email, and web channels
• Research HR guidelines, policies, and procedures to resolve employee questions accurately
• Maintain detailed documentation of employee interactions and solutions in HR systems
• Escalate complex issues while maintaining case ownership and ensuring resolution
• Conduct operational audits to identify improvement opportunities and implement solutions
• Collaborate with cross-functional teams to enhance processes and customer engagement
• Analyze data to improve service content and knowledge base effectiveness
• As a successful candidate, you must possess
• Serve as primary contact for global employee HR inquiries across phone, chat, email, and web channels
• Research HR guidelines, policies, and procedures to resolve employee questions accurately
• Maintain detailed documentation of employee interactions and solutions in HR systems
• Escalate complex issues while maintaining case ownership and ensuring resolution
• Conduct operational audits to identify improvement opportunities and implement solutions
• Collaborate with cross-functional teams to enhance processes and customer engagement
• Analyze data to improve service content and knowledge base effectiveness
• Take the next step in your HR career with Intel. Apply today and become part of a team that enables world-changing technology while enriching lives, one person and one family at a time.

Requirements

• You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship.
• Advanced English
• Currently pursuing a bachelor's degree in human resources, business administration, psychology, STEM, related fields, or 2+ years of experience in similar roles in lieu of a degree.
• 2+ years of experience in HR, relevant experience can be:
• HR Shared Services, HR Administration, and/or HR Contact Center fields
• MS tools (Excel, Outlook, Word, PPT, etc.)
• HR systems (Workday, Genesys, SAP, etc.)
• 2+ years of experience with:
• Process improvement and/or project management certification.
• Supporting HR services in more than one region.
• Processes/systems automation experience.
• Job Type:
• Intel Contract Employee
• Shift:
• Shift 1 (Costa Rica)
• Primary Location:
• Costa Rica, San Jose
• Additional Locations:
• Business group:
• Posting Statement:
• Position of Trust
• N/A
• Work Model for this Role
• This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
• *
• ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medica

Additional Information

Job Details: Job Description: Intel is a global technology leader that creates world-changing technology enriching lives worldwide. Beyond our renowned processors, Intel's innovations span computing, networking, and data storage, enabling amazing experiences for businesses, society, and individuals globally. This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position. This is a temporary position, with a contract length ranging from 6 months to a maximum of 1 year. Join Intel's HR organization in Costa Rica as an HR Shared Services Specialist, serving as the first point of contact supporting Intel employees globally. This role offers an excellent opportunity to start or advance your HR career while delivering exceptional customer service in a dynamic, technology-driven environment. The role is performed Monday to Friday from 8am to 5pm. There will be occasions when support for Sunday may be requested.

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