Senior Manager, People Operations

Responsibilities

• Lead and continuously improve core People Operations processes across the employee lifecycle, from onboarding to offboarding and everything in between.
• Identify opportunities to simplify workflows, eliminate manual work, and improve service delivery across our global teams.
• Partner with People Technology & Analytics to design scalable process and system solutions that improve employee and manager experiences.
• Use data, process mapping, stakeholder feedback, and operational insights to uncover friction and drive meaningful improvements.
• Define and monitor operational metrics, service levels, and process health to ensure we're continuously getting better.
• Explore practical uses of automation and AI that improve speed, consistency, and employee support while maintaining strong governance and human judgment.
• Build clear documentation, playbooks, and operating standards that help us scale effectively.
• Lead change management efforts that help teams adopt new ways of working successfully.
• Partner across the business on initiatives that impact People Operations, including organizational changes, policy updates, system enhancements, and new programs.
• Ensure our processes meet privacy, compliance, security, and audit requirements across all regions.
• Foster a culture of curiosity, experimentation, and continuous improvement within the People team.
• What success looks like
• Employees and managers can navigate key People processes with less friction and greater confidence.
• Core People Operations workflows are simpler, faster, and easier to scale globally.
• Operational decisions are informed by meaningful data and clear service metrics.
• Automation and AI help us work smarter without losing the human touch.
• Documentation and controls support growth while maintaining quality and consistency.
• People Operations is viewed as a strategic capability that helps the business move faster and operate b

Benefits

Additional Information

Artificial Intelligence. Actual Impact. At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We're shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here. And it's not just what we build, it's how we show up. At Docebo, our values aren't just posters on the wall-they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. Help us reinvent how People Operations works. At Docebo, we believe learning changes everything. It helps people grow, teams perform, and companies adapt. As our business continues to evolve, we're applying that same mindset to our People function. The Adventure Ahead We're looking for a Sr. Manager, People Operations who gets excited about making things work better and providing incredible service and experiences to our people every day. This role is for someone who wants to build better than ever before. A leader who sees friction and wants to remove it. Someone who looks at a manual process and wonders why it exists. Someone who gets a little too excited about workflow design, automation, employee experience, and turning complexity into something beautifully simple. People Operations touches every employee, every manager, and every stage of the employee journey. The work matters deeply. The details also matter. But the future of People Operations isn't about processing transactions. It's about building systems, experiences, and ways of working that help our people spend less time navigating processes and more time doing meaningful work. That's where you come in. You'll help shape the next generation of People Operations at Docebo by simplifying workflows, modernizing how work gets done, introducing thoughtful automation and AI, building People systems and processes genuinely differently and creating scalable solutions that support our global team. You'll partner with teams across People, Technology, IT, Finance, and Legal to rethink how we deliver services and support employees through every key moment in their journey. This is a career defining role for the right leader. If you're energized by solving problems, building better systems, and creating order out of complexity, we'd love to meet you.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Docebo? Share your experience