Customer Experience Executive (Changi / Up to $3.2k + PB)

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.
• To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg
• We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
• Please kindly refer to the Privacy Policy of Good Job Creations: https://goodjobcreations.com.sg/en/privacy-policy/
• EA Personnel Name: Yip Yan Wen, Esther
• EA Personnel Reg. no.: R25157469
• EA License no.: 07C5771

Additional Information

[Job ID: 1615054]

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