Reception Team Lead

About the role

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement

Responsibilities

• Oversee customer service teams across multiple locations, including fitness reception.
• Recruit, train, and develop a high-performing reception team.
• Ensure efficient and consistent operations across all reception desks, including scheduling, communication, and adherence to service standards.
• Work collaboratively with fitness and community center managers to promote and cross-sell programs and events.
• Coordinate information flow and cross-train staff to maintain a culture of service excellence.
• Lead ongoing customer service training for fitness staff to enhance member interactions.
• Maintain an orderly, well-stocked service desk, including updating reference materials such as safety guidelines and lost-and-found logs.
• Complete other duties as assigned.

Requirements

• Bachelor's degree preferred.
• Minimum of 3 years of progressive customer service experience, including supervisory responsibilities.
• Strong interpersonal, leadership, and coaching skills.
• Proficient in Microsoft Outlook, Word, and Excel; experience with customer databases essential.
• Sales experience with the ability to train and motivate staff.
• Excellent written and verbal communication skills.
• Current CPR/AED and First Aid certifications required.

Benefits

Additional Information

Job Summary: We are seeking an experienced and dynamic Reception Team Lead to lead customer service operations and create exceptional member experiences across our fitness and community center facilities. This role requires a proactive leader who can motivate a team, collaborate with diverse stakeholders, and drive initiatives that enhance member satisfaction and retention.

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