ServiceNow Architect

Responsibilities

• Own the end-to-end architecture of the ServiceNow platform
• Define and enforce design standards, patterns, and governance
• Ensure platform health, performance, and upgrade readiness
• Lead solution design across multiple modules (not siloed)
• Act as the technical lead on client demand and internal initiatives
• Design and oversee integrations (Azure, AWS, third-party systems)
• Guide the adoption of AI and automation capabilities within ServiceNow
• Translate business requirements into structured, deliverable solutions
• Balance short-term delivery (MVP) with long-term platform strategy
• Provide technical leadership to developers and future team members
• Required Experience
• Strong ServiceNow architecture experience across multiple modules
• Proven delivery of scalable, enterprise-level ServiceNow solutions
• Deep understanding of CSDM, CMDB, and platform data structures
• Experience designing and delivering integrations (REST APIs, cloud platforms)
• Experience managing platform upgrades, performance, and technical debt
• Practical experience applying AI capabilities within ServiceNow
• Ability to operate as the senior technical authority in a small team
• Data foundations - mandatory
• Certified technical architect - desirable
• Key Attributes
• Focused on long-term platform sustainability, not quick fixes
• Pragmatic and outcome-driven
• Comfortable making decisions with limited structure
• Able to challenge poor design and enforce standards
• Strong communicator across technical and business stakeholders
• Expectations
• Sets the technical direction from day one
• Prevents poor design rather than fixing it later
• Builds a platform that can scale without constant rework
• Netcompany Academy
• As you progress through the content, you'll naturally take on more responsibility and network with your peers.
• Benefits include
• 25 days' holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
• Company information
• Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees' Choice Awards for 2024.
• At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
• Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
• If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com .
• #LI-RS1

Benefits

Additional Information

The ServiceNow Architect is accountable for the design, structure, and long-term health of the platform. This role ensures solutions are scalable, aligned to business outcomes, and built correctly from the start to avoid rework and technical debt.

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