Staff Product Manager (AI Care Management)

About the role

As a Staff PM on Pod-Agents, you will own the product vision and roadmap for our AI agent platform: the system that helps frontline care managers do their best work, reducing administrative burden, surfacing the right information at the right time, and creating more space for human connection with the patients who need it most. This is a high-autonomy IC role that sits at the intersection of clinical reality and technical possibility. You'll work directly with engineering, clinical operations, and our Chief Medical Officer to define what we build, why it matters, and how we know it's working. You'll be the connective tissue between care teams who understand the problem and engineers who can solve it.

Responsibilities

• Partner with product leadership to define and drive the Pod-Agents roadmap, from discovery through pilot, GA, and ongoing iteration. You'll contribute to strategy, own the specs, and drive execution on one of our most technically ambitious product areas.
• Partner closely with our CMO and clinical operations team to deeply understand how care managers work, where AI can genuinely help, and where humans need to stay in the loop.
• Define what good looks like for AI agent features, including evaluation frameworks, success metrics, and feedback loops that tell you whether the product is actually working in the field.
• Write clear, opinionated specs that give engineers and designers the context they need to build the right thing: not requirements documents, but decision documents.
• Navigate ambiguity with confidence. This is greenfield product work in a regulated domain. You'll make good calls with incomplete information and know when to slow down and learn more before moving forward.
• Serve as a cross-functional thought partner across Pod-Agents, ECM, and Access, helping connect the dots between what we're building and Pair Team's broader care delivery model and partner programs.
• Who to Are
• Staff-Level IC. You operate with the strategic horizon and independence expected at this level. You shape direction, not just execution. You can walk into an ambiguous problem space and come out with a point of view worth arguing for.
• Clear Thinker, Strong Writer. You write specs that people actually read. You can distill complex tradeoffs into clear recommendations for engineering, clinical leadership, and executives. You treat the written word as a core product tool.
• Regulatory-Aware. You've navigated compliance constraints, including HIPAA, CMS requirements, and value-based care structures, as a real part of product design. Not a checkbox, but a

Benefits

Additional Information

About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver "whole-person" care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs. We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building - a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care

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