Manager, Production (Hybrid: Madison, WI)

About the role

At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position is responsible for leading the execution standards, cross channel consistency and delivery quality of work across channels within the Creative Services team, including leading the team responsible for executing that work. This role requires deep expertise in both digital and video production (web, email, video, social, SEO) to ensure work is executed to platform best practices, meets quality standards, and delivers a cohesive customer experience within budget expectations. Working closely with creative execution, marketing, agencies, and technical teams, this role sets production priorities, removes obstacles, and oversees the coordination and management of projects to deliver high-quality customer experiences. Job Responsibilities: Production Leadership & Oversight Leads development of production and operational strategies that support and scale creative execution goals set by Creative Execution leadership and align with brand and audience goals Sets and enforces delivery and execution standards for video and digital work, including quality, readiness, and completeness at final delivery Project & Portfolio Oversight Manage end-to-end production for projects across channels (e.g., web, email, social, and video), from intake through delivery, ensuring scope, quality, and stakeholder alignment Develop and maintain production schedules; monitor progress and adjust as needed to meet deadlines and quality standards Monitor progress across workstreams and proactively adjust to mitigate risk. Budget & Financial Stewardship Manage budgets for the entire Creative Services team, ensuring financial stewardship, forecasting, and accountability across workstreams Monitor and track expenses, providing reporting and ensuring financial accountability Accountable for delivery ‑ phase financial performance across video and digital projects, ensuring consolidated visibility and vendor cost accountability. Agency & Partner Management Serve as point of contact for external partners, ensuring they meet project timelines, budget requirements, and quality expectations Serve as senior point of contact for external agencies and vendors Provide escalation support and strategic guidance for complex production challenges Production Expertise & Innovation Serve as an in-house expert on digital and video production requirements, technical specifications, and delivery standards; translate requirements into clear direction for creative and technical partners Manage multiple end-to-end projects, varying in complexity and scope, simultaneously May be asked to be on set for in-house (owned) shoots, including working on set in Madison as needed; not required to be on set for external (agency) shoots. For in-house shoots, provides audio and/or video production support. Drive innovation and stay up to date with industry trends and best practices in production, project delivery, and creative operations Translate technical and platform requirements into guidance for Producers, creatives, and partners. Drive adoption of best practices and continuous improvement across production operations. Team Leadership & Development Ensure Producers are equipped to partner effectively with Creative Execution Leads, reinforcing clear ownership between creative execution and production delivery. Provide mentorship and coaching to Producers, supporting skill development and consistent ways of working Completes and leverages departmental best practices training The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: Bachelor's degree in Business , Marketing or related field or equivalent work experience. 7+ years of experience in an in-house agency or digital creative agency, producing cross-channel work including video/multimedia Experience in prior people leadership preferred Demonstrated expertise in web, email, social, and video best practices Strong understanding of creative production workflows, project management practices, and cross-functional collaboration Experience creating and managing a multimillion-dollar budget Ability to work under pressure and meet tight deadlines Ability to travel to and work on set in Madison for in-house (owned) shoots, as needed Excellent written and verbal communication skill s If you're ready to

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