Lead, Account Management

Responsibilities

• Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence.
• Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction.
• Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions.
• Develop and maintain strong and trustworthy relationships with all key accounts.
• Analyze and identify upcoming needs and opportunities.
• Negotiate contracts and close agreements to maximize profits..
• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
• Forecast and track metrics (e.g. monthly & quarterly sales results and annual forecasts).
• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
• Additional tasks/projects as they arise.
• Bachelor's Degree in Business Administration or relevant.
• You have at least 4+ years of work experience in a similar role
• You are process-oriented and data-driven
• Experience with Microsoft Office, especially Excel, or Google equivalents
• Your knowledge of the internet and e-commerce sector is solid
• You are driven and ambitious.
• You are very proactive and could lead independent projects.
• Has the ability to perform root cause analysis and build process flows.
• You're very detail oriented and pay attention to all the steps in the process.
• Experience of managing a team.

Additional Information

As a Lead, Account Management, you will be responsible for maintaining a relationship with the Key Vendors who generate the most business in terms of orders and revenue for foodpanda.

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Company Intel

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