AI Strategy & Risk Manager

Responsibilities

• The position will partner closely with business leaders, technology teams, model risk management, compliance, legal, audit, and other stakeholders to ensure the responsible adoption of AI capabilities that align with the Bank's risk appetite, regulatory expectations, and strategic objectives.
• AI Program Coordination & Execution
• Coordinate and manage AI-related projects and initiatives within the Risk Management organization.
• Maintain visibility into AI use cases, pilots, implementations, and emerging opportunities impacting Risk Management functions.
• Track project milestones, deliverables, risks, dependencies, and resource needs across multiple AI initiatives.
• Support the development of roadmaps and strategic plans for AI adoption within Risk Management.
• Prepare executive reporting, presentations, and status updates for senior management and governance committees.
• AI Governance & Risk Oversight
• Support the implementation and ongoing enhancement of the Bank's AI governance framework.
• Assist in identifying, assessing, and documenting risks associated with AI systems and AI-enabled processes.
• Facilitate reviews of AI use cases to ensure alignment with internal policies, risk management standards, and regulatory expectations.
• Coordinate documentation, inventories, and governance artifacts related to AI systems used within Risk Management.
• Monitor emerging regulatory guidance, industry trends, and best practices related to AI governance and responsible AI.
• Evaluate AI-enabled systems used in BSA/AML transaction monitoring, suspicious activity reporting (SAR), and enhanced due diligence (EDD) to ensure alignment with regulatory expectations, model risk management standards, and OCC/FinCEN guidance.
• Enterprise Collaboration & Representation
• Represent the Risk Management organization on enterprise AI working groups, steering committees, and cross-functional initiatives.
• Serve as a liaison between Risk Management and business, technology, data, compliance, legal, and audit teams on AI-related matters.
• Coordinate stakeholder engagement and communication efforts to ensure alignment across AI initiatives.
• Assist in developing enterprise-wide standards, procedures, and controls related to AI governance and risk management.
• Analytics, Innovation & Continuous Improvement
• Identify opportunities to leverage AI tools and capabilities to enhance risk management processes, reporting, monitoring, and decision-making.
• Support evaluation and testing of AI-enabled solutions intended for use within Risk Management.
• Analyze trends, metrics, and performance indicators related to AI initiatives and governance activities.
• Promote awareness and understanding of AI capabilities, risks, and governance requirements across the Risk organization.
• Contribute to training, education, and change management efforts related to AI adoption.
• Audit, Regula

Benefits

Additional Information

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

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