Sales & Warehouse Operations Manager (APAC)

About the role

H&M is part of H&M Group which is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Responsibilities

• You'll play a key role in connecting operations with business needs, empowering teams on the ground, and continuously improving how we work across the value chain.
• Lead operational planning, target setting, and the overall warehouse agenda for a defined continent cluster
• Drive performance across warehouses, ensuring the right actions are in place to meet targets while balancing cost, service levels, and sustainability
• Build strong relationships with markets, brands, and business functions to align priorities, capture needs, and ensure transparency on performance and cost
• Own KPI management, identifying trends and driving actions on risks, challenges, and opportunities
• Enable and support DC teams to strengthen operational excellence and deliver on targets
• Ensure stable operations in line with global operational and tech standards
• Own and follow up on the operational budget for the warehouse cluster
• Lead crisis management and internal control activities, ensuring strong planning and follow-up
• Manage and act on stock balancing needs (where applicable)
• Drive continent-led initiatives and support global projects impacting warehouse operations

Requirements

• We are looking for people with...
• Experienced in warehouse operations or broader logistics/supply chain, with a strong understanding of end-to-end flows
• A strong collaborator who can connect and align multiple stakeholders across markets, functions, and seniority levels
• Strategic and analytical, with the ability to translate insights into clear actions and results
• Confident in leading performance, setting direction, and driving operational improvements
• Business-oriented, with a clear focus on delivering results and creating value
• Comfortable managing complexity, prioritizing, and delegating across multiple initiatives
• Strong understanding of both operational processes and business needs across retail and e-commerce
• A clear communicator who can simplify complexity and create alignment across teams
• JOIN US
• This is a full-time position, based at our office in Kuala Lumpur, Malaysia. Apply by sending in your CV in English as soon as possible but latest by 1st July 2026. This role will be reporting to Head of Logistics APAC.
• WHY YOU'LL LOVE WORKING HERE
• At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, H&M HOME, & Other Stories, ARKET, Afound
• In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP
• Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it's our people who make us who we are.
• Take the next step in your career together with us. The journey starts here.
• We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Benefits

Additional Information

Welcome to H&M Logistics Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don't just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world. Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels- with the least possible impact on the environment.

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