Logistics Coordinator (APAC Service Operations)
External
Arista Networks Singapore Private · Sgx Centre I, SingaporeS$108K–S$132K/yrFull-timeUnknown1d ago
ComplianceExcelSalesforce
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Responsibilities
- Master the Supply Chain (Order Processing & Dispatch)- Coordinate the daily dispatch process, managing carrier rates and resolving operationalissues in real-time.- Take ownership of APAC inventory management, including inbound exceptions andPI reports.- Manage exceptions aggressively to close them as quickly as possible.
- Drive Reverse Logistics Excellence- Act as the primary coordinator for inbound and outbound discrepancies, working with3PLs and couriers to prevent delays.- Partner with Account Management and Engineering to prioritize critical returns andhigh-priority RMAs.- Track priority shipments end-to-end, proactively communicating risks to stakeholdersbefore they become problems.- Analyze data to develop KPIs on RMA aging, lead times, and discrepancy resolutionto improve the customer return experience.
- Navigate Global Trade Compliance- Support trade operations by retrieving Compliance Certificates, Test Reports and other compliance documents necessary for shipment release.- Assist the Service Trade and Compliance Manager specifically with APACcompliance audits and vendor performance assessments.- Ensure the swift release of routine shipments by securing necessary Certificates ofConformity.
Requirements
- Experienced: You have at least 3 years of experience in warehousing, reverse logistics,transportation, or compliance.
- Holistic Thinker: You understand supply chain concepts (planning, inventory,logistics) and how your specific role impacts broader organizational goals.
- Tech-Savvy: You have strong proficiency in Microsoft Excel. Experience withNetSuite and Salesforce is a major plus.
- Self-Starter: You take initiative, working proactively with minimal supervision to handle multiple tasks in a fast-paced environment.
- Communicator: You possess excellent (fluent) oral and written English skills,allowing you to build trust with internal and external partners.
- Preferred Background:- Experience in Service Logistics or Manufacturing environments
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