Customer Experience Specialist
External
Toptalent Recruitment - Careers · Valencia, SpainFull-timeOn-site3w ago
Process Improvement
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About the role
Position: Customer Experience Specialist (Dutch) Location: Valencia, Spain Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support via phone, email, and chat for users of the fintech platform Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions Mediate disputes between customers and partner webshops to ensure positive customer outcomes Troubleshoot customer issues and contribute to process improvement...
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