Business Process Manager - Quality Governance

About the role

Who We Are Join a team that puts its People First! First American 's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Business Process Manager - Quality Governance is responsible for leading the enterprise quality management function for GO Title, ensuring operational quality governance, stakeholder alignment, continuous improvement, and strategic execution across supported business segments. This role provides leadership and direction for the Quality organization, including Quality Leads, Senior Quality Leads, quality governance initiatives, stakeholder engagement strategies, operational reporting, and QMS optimization. Position Purpose Provides strategic and operational leadership for GO-Title's quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement. Essential Functions Lead and oversee the GO-Title Quality Governance organization. Establish enterprise quality standards and governance practices. Develop operational quality strategies aligned with business goals. Oversee enterprise quality performance and corrective action effectiveness. Monitor operational quality metrics and reporting. Drive enterprise-level continuous improvement initiatives. Ensure effective utilization of the Quality Management System (QMS). Establish strategic partnerships with stakeholders and operational leadership. Serve as an escalation point for significant quality concerns. Lead executive-level quality reviews and operational alignment discussions. Lead, mentor, and develop Quality Leads and Senior Quality Leads. Oversee enterprise quality reporting, dashboards, and executive summaries. Lead enterprise quality transformation initiatives. Job Complexities Leads highly complex enterprise quality operations. Exercises substantial independent judgment and strategic decision-making authority. Balances operational quality governance with stakeholder partnership and business alignment. Manages enterprise-level operational risks, escalations, and stakeholder concerns. Supervision Received or Extended Manages operational quality functions across supported business areas. Provides leadership and direction for Quality Leads and operational quality initiatives. Oversees stakeholder engagement, reporting, and continuous improvement efforts. Responsible for coaching, mentoring, and talent development within the Quality organization. Knowledge and Skills / Technology Used Advanced knowledge of quality management systems and operational governance. Strong analytical and root cause analysis skills. Strong stakeholder management and relationship-building capabilities. Excellent executive communication and presentation skills. Ability to influence across operational and executive environments. Customer-service-oriented leadership approach. Experience leading operational improvement initiatives. Proficiency with Microsoft Office Suite and reporting tools. Typical Education Bachelor's degree in Business, Operations, Quality Management, or related field preferred. Typical Range of Experience Typically requires 8-12+ years of operational, quality, title, or related business experience. Experience leading quality governance and operational improvement initiatives preferred. Experience facilitating executive-level discussions preferred. Leadership Philosophy Transparency Partnership Accountability Operational Excellence Customer-Service-Oriented Leadership Shared Success Pay Range: $97,700.00 - $130,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner co

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at First American? Share your experience