QA Payroll Expert

About the role

Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world's most advanced fulfilment centres, our people drive our international growth. We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations and we are looking for QA Payroll Expert to join our growing team. As a QA Payroll Expert, you will play a critical role in safeguarding the accuracy, compliance and integrity of our global payroll operations. Acting as the final quality gatekeeper, you will perform second-level audits across multiple countries, ensuring that all payroll data is validated before approval and payment. You will serve as the technical subject matter expert for payroll, maintaining policies and documentation in line with evolving local legislation. In addition, you will act as the first point of contact for complex payroll escalations, resolving issues proactively and preventing risks before they impact the wider business. Working closely with global stakeholders, vendors and internal teams, you will contribute to building a high-performing, reliable and scalable payroll function within our new Shared Service Centre.

Requirements

• Proven experience in global or multi-country payroll operations, ideally within a Shared Services, GBS or outsourced environment
• Strong background in a Quality Assurance or senior payroll role
• Experience managing and auditing external payroll providers (e.g. ADP, Deel)
• Advanced knowledge of HR and Finance systems such as Workday and ERP platforms
• Experience interpreting labour legislation across multiple countries is a strong advantage
• University degree in Human Resources, Finance or a related field
• Essential Criteria
• Exceptional attention to detail with the ability to identify discrepancies in complex datasets
• Strong analytical skills, including advanced Excel capabilities for reconciliation and reporting
• Proven ability to manage escalations and resolve complex payroll issues with a problem-solving mindset
• High level of integrity and discretion when handling confidential information
• Strong time management and prioritisation skills in a fast-paced environment
• Excellent communication skills in English (written and spoken)
• Ability to work effectively in a global, multicultural environment
• Proactive, adaptable and accountable approach to work
• Why you should join us
• Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams.
• What We Offer You:
• Hybrid office attendance policy that sees you onsite 60% of your time
• 30 days of "Work from anywhere" program
• 25 days of annual leave
• 100 EUR monthly for food vouchers
• 50 EUR social allowance paid with your monthly salary
• Enhanced maternity and paternity leave policy
• Medical plan including health & dental coverage
• Life and disability insurance
• Employee assistance program
• Equal Opportunities

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ocadogroup? Share your experience