VP, Pharmacy+ Technology Transformation

Responsibilities

• Provide executive leadership presence with key Pharmacy leaders to maintain tight strategic alignment, and define a multi‑year technology vision and roadmap to deliver the Pharmacy of the Future, integrating AI, digital, platform, and core pharmacy systems.
• Create & deliver new solutions by helping partners to see the art-of-the-possible and influencing the change needed to execute and deliver successfully.
• Reset how teams work by shifting from project-centric delivery to outcome-driven, product and capability-oriented operating models with clear ownership and measurable results.
• Improve delivery predictability, engineering productivity, and time-to-value across large, distributed teams-while ensuring technology delivery supports both core operations and future-state transformation.
• Drive "Lead to One" execution by aligning org design, funding models, metrics, and incentives to enterprise and Pharmacy outcomes-reducing duplication and prioritizing shared capabilities over siloed solutions.
• Maintain transparent TCO across Portfolio, Change, and Run; continuously surface actionable insights, make tough calls, and influence decisions that reduce TCO and the overall opex profile year over year.
• Own delivery discipline at scale: in partnership with peers, balance innovation with reliability, compliance, and operational excellence across an approximately ~1,500 (and growing) global resource Pharmacy+ and Care Delivery technology footprint.
• Partner closely with Architecture, AI EO, Infrastructure, Security, Operations, and peer technology leaders to ensure alignment, clear handoffs, and sustainable execution.
• Integrate patient and provider experience (digital, voice, and contact center) into the core AI pharmacy architecture-ensuring experiences are context-aware, stateful, and adaptive.
• Develop and lead a world-class global workforce (US, Ireland, Hyderabad) with strong talent mobility, and succession depth that fosters a culture of accountability, learning, innovation, and collaboration.

Requirements

• Bachelor's degree required; a Master's degree is preferred.
• 15+ years of senior technology leadership experience in large, complex healthcare and/or other highly regulated environments.
• Ability to apply knowledge of the healthcare landscape to achieve strategic goals, including capability development and recommendations for partnerships or M&A.
• Proven leadership driving innovation and transformation in technology systems for healthcare companies, prepared to lead a global matrix organization of approx. 1,500 resources
• Experience integrating digital, voice, and contact center capabilities into core healthcare or pharmacy platforms to deliver consistent, safe, scalable experiences across global delivery teams.
• Proven track record in leading large-scale IT initiatives, preferably in healthcare systems, or insurance technology environments.
• Skilled at explaining technical concepts to non-technical audiences, influencing stakeholders, vendors, and clients.
• Experience in recruiting, motivating, and developing technology teams globally.
• Experience building relationships, engaging with and shaping the perspectives of internal business partners, supporting organizations (Infrastructure, CIP, Digital, contact center) and key external customers to gain support on key issues and/or create a favorable business enviro

Benefits

Additional Information

POSITION OVERVIEW Reporting directly to the SVP, Pharmacy and Care Delivery Technology, the VP of Pharmacy+ Technology Transformation shapes how Pharmacy+ competes, scales, and innovates, transforming technology into a strategic growth engine powered by AI-first, agentic workflows and experience-led platforms. This role will lead both the delivery of current Pharmacy capabilities such as Accredo, Home Delivery and ESSDS, and the NextGen "Pharmacy of the Future" strategy, integrating clinical, operational, and patient/provider experience. Operating with enterprise-level influence, this leader builds a resilient, compliant, globally scalable technology foundation supporting specialty, home delivery, and health system pharmacy growth across the US, Ireland, and Hyderabad. The Vice President of Pharmacy+ Technology Transformation is expected to be a senior leader who transforms the Pharmacy technology organization into an AI-first, outcome-driven engine. This includes translating business priorities into investment and delivery, maintaining transparent total cost of ownership across Portfolio/Change/Run while driving year-over-year reduction, and championing security, cyber risk management, audit/compliance, and business continuity (BCP) to scale safely and sustainably.

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