Assistant Manager

About the role

The Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed. To achieve success as an Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory. **Training will take place in Calgary for approximately 3 weeks and will require travel. Accommodations will be provided.

Requirements

• 2+ years of experience in retail, grocery, or restaurant.
• Possessing management experience is an asset.
• Core Competencies
• Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.
• Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
• Resilience . Ability to remain calm and navigate through high stress situations.
• Behaviour & Skills
• Excellent time management & organization
• Excellent attention to detail
• Excellent teamwork & collaborative abilities
• Excellent customer service
• Experience management of inventory & merchandising
• Trustworthy & positive attitude
• Possess a Class 5 Driver's License
• Job Responsibilities
• Top Priorities
• Overseeing store staff and properly delegating responsibilities.
• Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
• Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.
• General Responsibilities
• Recording inventory shrinkage and completing write-off documentation.
• Managing customer returns and submitting credits to head office.
• Overseeing accuracy in sales tags, signage, and promotions.
• Performing annual store inventory reviews.
• Other reasonable duties as identified by the Store Manger.
• A Day in the Life of an Assistant Manager
• Schedule
• Full-time (40 hrs/week); Hours chosen at the discretion of the Store Manager. Must be available on evenings and weekend.
• **Training will take place in Calgary for approximately 3 weeks and will require travel. Accommodations will be provided.

Benefits

Additional Information

Why Homes Alive Pets? This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions. Our mission is to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities. There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world. Job Title Assistant Manager Direct Report Store Manager Department Store Operations Location 2810 50 Ave, Unit 120, Red Deer, AB T4R 1M4

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