Operations Analyst

About the role

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences b

Responsibilities

• Assist in the continued roll out of centralised scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
• Own and enforce scheduling best practices and governance across the region
• Regular and ad-hoc reporting around resource capacity, demand and future project requirements
• Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
• Monitor, track, and report on professional services cancellations
• Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
• Creation of new projects once the sales cycle has been completed
• Coordinate activities, requests and approvals between PS and other MRI departments
• Maintain project statuses and financial budgets for projects within SuiteProjects Pro and SalesForce.com
• Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
• Support and maintenance of Operations departmental processes and procedures
• Support onboarding of new consultants and teams into Professional Services processes, tools and ways of working
• Expediting quotes, orders and query resolutions from both Project and Account Managers
• Support and train the PS team in the use of SuiteProjects Pro, Smartsheet's and JIRA
• Understand key data points in our systems and write ad-hoc reports to analyse data
• Timesheet monitoring, escalation, and reporting
• Assist with regional month-end closing procedures, invoices, and financial reconciliation
• Reporting and liaising with project managers regarding clients aged debt positions
• Handle invoice matching and invoice queries when required in support of the finance team
• Identify, propose and implement process improvements to increase efficiency and scalability of Professional Services operations

Requirements

• Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
• Strategic, tactical, and detailed oriented. Meticulous attention to detail required - places high value on order, accuracy, client satisfaction and turnaround times
• Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
• Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
• Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
• Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
• Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
• Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
• Prior experience in Professional Services or IT consulting is a plus
• Knowledge of Salesforce.com a plus

Benefits

Additional Information

The Operations Solution Analyst/Coordinator role is crucial to the success of MRI's Professional Services (PS) organisation. As part of our Operations team, this role sits across multiple functional areas including: Project Management Resource Management Training Solutions Management Business Operations Management It is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross-functional teams, including internal departments, senior leadership, project managers and consultants, to ensure smooth and efficient operational delivery. The successful candidate will be highly organised, proactive, and detail orientated, with strong written and verbal communication skills. They will be comfortable operating in a fast-paced environment, able to manage multiple priorities, and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn, adapt and continuously improve process is essential.

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