Technical Support (Telecoms) - 1st Line
External
Radiuslimited · Crewe, UKFull-timeOn-site1w ago
PayrollRouting
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Be the first point of contact for inbound technical support via phone and ticketing system
- Log and triage support tickets, capturing all relevant details
- Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
- Escalate more complex problems to 2nd Line Support with clear notes
- Keep customers informed with regular updates on ticket progress
- Monitor ticket queues to ensure quick responses and meet service levels
Requirements
- Confident communicator with a customer-first mindset
- Enthusiastic about learning new technology (full training provided)
- Logical thinker with good attention to detail
- Comfortable speaking on the phone and explaining things simply
- Reliable, proactive and eager to develop a career in telecoms
- Desirable Qualifications (not essential)
- Any experience in customer service (retail, hospitality, call centre, etc)
- Interest in technology, broadband or mobile phones
- Awareness of VoIP or broadband systems (training will be provided)
Benefits
Pension planLife assuranceEmployee fuel card schemeElectric Vehicle salary sacrifice schemeEmployee assistance programme24 hour wellness and healthcare assistance via 'Help@Hand' by UnumTime off for fertility treatment and in the event of pregnancy loss'Cycle to work' schemeA little bit about us...Diversity, Equality & Inclusion at RadiusOur global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support.We also offer:Global Female Health Policy & Female Health ChampionsPregnancy Loss and Fertility Treatment PoliciesEndometriosis Friendly Employer (UK)Women-focused gym & female health eventsMental Health First AidersDisability Confident Committed Employer (Level 1)Race at Work Charter signatoryProud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.Give as you earn scheme (payroll giving) and match fundingNext StepsIf you feel we are a good match for each other, you can apply online now!If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team directly.Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note to recruitment agencies:We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.Health insuranceVision insurance
Additional Information
We're looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You'll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you'll have the chance to develop your skills and progress into more advanced technical roles.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Radiuslimited? Share your experience