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Host, Lumiere Brasserie

External
Accorhotel logoAccorhotel · Los Angeles, CA
Full-timeOn-site1mo ago30+ days old, may be filled
Leadership
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Responsibilities

  • To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
  • To adhere to company policy and procedures, as stated in the company handbook.
  • Consistently offer professional, friendly and engaging service
  • Interact with arriving and departing guests
  • Answer the phone using proper standards and etiquette
  • Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
  • Use clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests
  • Escort guests to the appropriate table in the dining room
  • Acts as point of contact between guests and leadership
  • Tailor guest experience when necessary
  • Be familiar with all menu items and aspects and services of the property
  • Assist in cleaning, clearing and setting tables
  • Maintain cleanliness of the restaurant
  • Be familiar with all food outlets and amenities within the property
  • Be knowledgeable of general city information as well as hotel history
  • Be an ambassador for the department, the property and the brand
  • Other duties as assigned

Benefits

Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potentialOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHHourly Rate: $32.75 (Break-In Rate applicable for New Hires as per CBA)Schedule based on Seniority and Business NeedsYour experience and skills include:Must have excellent communication skills and be very organizedMust have legible penmanshipMust have calm and warm mannerPreferred previous customer service experienceSuccessful completion of Host position training program.Must pass Food, Beverage and Service Knowledge QuizzesAble to speak English clearly at advanced levelAble to read and write EnglishAble to communicate clearly and listen attentively to management, guests, and fellow employeesAble to make good decisions where guests and co-workers are concernedDemonstrates good judgmentYour team and working environment:Why work for Accor?By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Vision insurance

Additional Information

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner. Greeting and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with all both internal and external guests are positive at all times.

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