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Senior Specialist, VIP Relationships

External
bitpanda logoBitpanda · Vienna, Austria
Full-timeOn-site1mo ago30+ days old, may be filled
Cross-functional CollaborationPandasREST
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About the role

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go! Your mission As the Senior Specialist, VIP for Germany, you will lead the national strategy to identify, engage, and retain top-tier VIP clients across key German hubs. You will act as the face of the brand for our high-net-worth community in Germany, ensuring a bespoke and seamless experience. Your goal is to drive market growth through tailored local activations, strategic networking, and a deep understanding of the German luxury consumer.

Responsibilities

  • German Market Relationship Management: Serve as the primary point of contact for VIP clients in Germany, managing end-to-end relationships and delivering exceptional, personalized service.
  • Strategic Local Growth: Implement targeted VIP strategies to acquire high-value German clients and increase the lifetime value of the existing portfolio (around 300-400 clients).
  • Bespoke National Activations: Conceptualize and execute exclusive VIP events and experiences across Germany that resonate with local luxury expectations while maintaining global brand integrity.
  • Cross-Functional Collaboration: Partner with Marketing, Retail, and Global VIP teams to ensure German market requirements are prioritized and integrated into broader brand initiatives.
  • Market Insights & Reporting: Track German VIP performance metrics and stay ahead of luxury trends in Germany to identify new growth opportunities and competitive advantages.

Requirements

  • German Luxury Expertise: Significant experience in VIP management, luxury retail, or high-end hospitality specifically within the German market, with a proven track record of managing UHNWIs.
  • Local Market Nuance: Deep understanding of the cultural nuances, spending habits, and luxury consumer behavior unique to the German market.
  • Linguistic Excellence: Native-level fluency in German and professional proficiency in English are essential for navigating local client needs and global stakeholder reporting.
  • Strategic & Operational Agility: Ability to balance high-level strategy with the "hands-on" execution required to deliver flawless VIP experiences in a fast-paced environment.
  • Network & Discretion: Strong interpersonal skills with an established network or the ability to quickly build trust and maintain total discretion with high-profile German clients.

Benefits

Flexibility to work where you thrive - Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.Reward for your impact - Receive a competitive total compensation package aligned with Bitpanda's pay-for-impact policy, including participation in our stock option plan.Support for your mental wellbeing - Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.Time to recharge - Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing.Continuous learning and growth - Grow your skills and stay ahead in your career with unlimited access to Udemy's library of online courses at your own pace.Exclusive perks and rewards - Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.Support during life milestones - Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.Fuel and focus on-site - Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.Recognition for your contributions - Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.Show your Bitpanda pride - Access exclusive Bitpanda-branded merchandise and gear to represent.Connect andHealth insurancePaid time offRemote work optionsEquity / stock options

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