Benefits
Medical, Dental, and Vision coverageLife insurance401(k) with company match"You Pick a Day" paid holidayFSA and HSA optionsPet insuranceAdditional benefits availableFull details available at dyopath.com/careersRole OverviewLocation: On-site (Hanover, TX)Schedule: 1st Shift (8a-5p); Monday through FridayPay Rate: $22.50/hourYour Mission as a Desktop Support Analyst IProvide technical support for desktops, laptops, printers, scanners, and peripheralsTroubleshoot hardware and software issues via phone, chat, and in personInstall, deploy, and maintain company hardware, software, and applicationsTrack, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirementsPerform system updates including Microsoft security patches, antivirus updates, and application upgradesCreate, update, and maintain knowledge base documentation and user guidesOrder and manage hardware parts for maintenance and repairAct as a point of contact for third-party vendors and support techniciansDocument processes and contribute to continuous improvement initiativesWhat You Bring to the TeamEducation & CertificationsBachelor's degree in Computer Science, IT, or related field OR4 years of equivalent work experienceA+ Certification requiredExperience & SkillsIntermediate hardware and software troubleshooting skillsExperience with Microsoft 365 and SharePoint (preferred)Ability to analyze issues, identify root causes, and resolve incidents effectivelyStrong written and verbal communication skillsDetail-oriented with excellent organizational skillsStrong customer service mindset with professionalism and empathyAbility to prioritize tasks and meet deadlinesTeam-oriented with the ability to collaborate across departmentsOther RequirementsValid driver's license with acceptable driving recordAbility to pass a background check prior to hireWhy This Role MattersAs a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.Equal Opportunity EmployerDental insuranceVision insurance401(k)Paid time off
Additional Information
Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical issues and helping users stay productive?
DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support.
Why You'll Love Working Here
Purpose with Passion - Our L.O.V.E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do
Growth & Development - Opportunities for training, certifications, and career advancement
Collaborative Environment - Work alongside supportive teammates in a respectful, team-first culture
Recognition & Impact - Your contributions directly support business operations and user success
Interested in this role?
Apply on the company's website.
Dyopath · Houston, TX