Night Supervisor

About the role

Provide confident overnight leadership, ensuring seamless operations and the delivery of exceptional service in line with daytime standards. Act as the primary point of contact for all guests, maintaining a warm, professional, and attentive presence throughout the night. Assume full managerial responsibility for the resort during overnight hours, ensuring smooth and efficient running of all departments. Manage and follow up on all guest requests with precision, care and attention to detail, in accordance with Fairmont service standards. Support the Night Manager in the training, development and ongoing performance of the team. Foster a positive and collaborative working environment through constructive, professional communication. Contribute to the creation and implementation of Standard Operating Procedures to uphold consistency and excellence. Conduct one-to-one reviews, feedback discussions and contribute to continuous departmental training initiatives. Supervisory experience within a luxury hotel environment Strong leadership skills to guide the overnight team Excellent communication suited to a 5‑star guest experience Confidence in independent decision‑making during overnight operations Knowledge of hotel systems including PMS and POS High attention to detail in guest service and reporting Strong understanding of security procedures for guest and property safety Availability for night shifts within a luxury 5‑star setting What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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