Helpdesk Support

Responsibilities

• Provide daily support for network and workstation printers.
• Respond to customer support requests and resolve issues quickly, accurately, and professionally.
• Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed.
• Keep customers informed of issue status and resolution progress.
• Deliver toner and maintain on-site consumables inventory.
• Manage printer hardware inventory, hot-swap inventory, and procurement activities.
• Assist with printer installations, moves, replacements, and relocations.
• Support copy center operations and print production projects as needed.
• Document service requests, troubleshooting activities, resolutions, and fleet meter reads.
• Maintain printer fleet tools, databases, and records.
• Provide remote support and document troubleshooting information.
• Communicate fleet status and performance updates to management.
• Candidates must be able to lift 50 pounds and stand for extended periods of time.

Benefits

Additional Information

Print Support Specialist Baltimore, MD (onsite) 4+Month (Temp to Perm) Mon-Fri, 8am - 5pm Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Meta1? Share your experience